Partner Support Executive

3 days ago

Bengaluru, Karnataka, India Poptech Growth Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: Partner Support Executive Credit Card

Company: Poptech Growth Pvt. Ltd. (Popclub) Location: Sector 1, HSR Layout, Bengaluru Date: 13th Oct 2025 Type: Full-Time (Immediate Joining)

About POP

Pop is redefining how Gen Z and millennials experience savings, rewards, and fun across shopping, food, entertainment, and more. Were building India's first UPI-based cashback platform that truly connects with the youth.If you thrive in fast-paced environments, love solving problems, and enjoy interacting with partners and customers — you'll fit right in at Pop.

About the Role

We're looking for a Partner Support Executive – Credit Card to manage partner communications, handle escalations, and ensure smooth coordination between internal teams and external partners. This role is crucial in maintaining service excellence, and ensuring accurate reporting on daily operations.

Key Responsibilities

  • Address and resolve partner queries promptly and professionally through calls and WhatsApp.
  • Manage and handle escalations related to partner interactions and service complaints.
  • Prepare daily summary reports to track partner's daily performance and share with them.
  • Proactively communicate key Dos and Don'ts to partners to minimize service issues and enhance partner experience.
  • Maintain accurate records and ensure timely follow-ups on all partner-related actions.

Requirements

  • Strong verbal and written communication skills.
  • Ability to multitask and handle time-sensitive escalations effectively.
  • Proficiency in using WhatsApp and basic spreadsheet/reporting tools (Excel or Google Sheets).
  • Excellent organizational skills and attention to detail.
  • Prior experience in customer or partner support roles (preferably in fintech, banking, or service operations) is a plus.

What We Offer

  • Opportunity to work at the intersection of fintech and customer experience.
  • A fast-paced, collaborative startup culture that encourages ownership.
  • Competitive compensation and learning opportunities.
  • Direct impact on partner satisfaction and business growth.

Excited to join us?Send your application to — we'd love to hear from you

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