Strategic Partner Management Lead

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

You are responsible for ensuring that projects are successfully completed on time and on budget. This includes project governance, budget and timeline development, build quality, testing and operational readiness, and the completed project's readiness to go live.

How you will contribute

You will:

• Drive consistency and quality in the execution of projects using the appropriate methodology and tools
• Identify, assess, and mitigate project-level risks and escalate them to global leads and/ or the program manager when needed
• Provide project reporting and status updates using scorecards, status reports and monthly review meetings and leading stakeholder meetings
• Lead budget management, resource planning and utilization
• Confirm the completion and consistency of projects and their readiness to go live
• Own the relationship with the external vendors including quality assurance in all phases of project delivery

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Proven experience in project management methodology
• Excellent communication skills and able to drive effective discussions with project resources from tactical execution level up to steering committee members
• Excellent project planning and proactiveness in identifying risks and mitigations and managing strict timelines
• Strong focus on cost, schedule and quality of project delivery
• Knowledge of relevant business processes and related technology solutions
• Stakeholder management and ability to influence positively in decision making
• Proven ability in building effective teams across internal and external partners
• Strong conceptual and analytic skills – enjoys problem solving

More about this role

MDS Strategic Partner Management: Enables MDS portfolio of strategic and critical partners to successfully service the MDS organization throughout the E2E engagement cycle.
Provides an ecosystem of relationship management expertise and supporting programs, elevating partner's performance and executional excellence whilst creating a platform for dialogue and opportunity for both Partner and MDS mutually beneficial outcomes. 

What you need to know about this position:

In order to Improve management of complex MDS Strategic partner relationships, Ecosystem and Programs the Global SPM lead will: 

•  Act as Strategic Partner Lead for certain set of Strategic Partners. 
•  Drive effective partner value, continually assessing and evolving Partner Excellence utilizing all tools under the PEP program umbrella. 
•  Deploy a "fit for purpose" governance, set up forums and leadership-level contacts with strategic partners, incl QBRs, Performance Reviews, Commercial Councils and Top-to-Top level meetings as appropriate
•  Build partnership and close collaboration with the MDS Executive Partner Sponsor for the selected partners
•  Manage the JBP Program Process (Joint Business Planning) for Top Tier Strategic partners as applicable based on the partners in portfolio. 
•  Ensure implementation and deployment of the various sub-Programs under the holistic Partner Excellence Program (PEP) umbrella. 
•  Cultivate and maintain strong relationships with strategic partners, serving as the primary point of contact. 
•  Collaborating with MDS leads, Procurement, Finance, Tax, Legal to enable robust relationship governance. 
•  Support Contract/RFP engagement and Post RFP – transition to BAU Partner model, aligned with SPM Partner Program and integrate governance practices as required 
•  Work with O-CIDO and SPM leadership and teams to identify additional key partners to bring into SPM ecosystem and build fit for purpose governance approach for each partner identified.

What extra ingredients you will bring:

•  A desire to drive your future and accelerate your career and the following experiences, skills and knowledge
•  Ability to develop effective partnership with internal and external stakeholders to drive Partner Excellence
•  Must be a good team player and know how to build his/her own network, leveraging stakeholder engagement and the ability to work with colleagues from operations up to executive level 
•  Energy and ability to energize others and have excellent communication, presentation, training and interpersonal skills
•  Creative, flexible, and solution-oriented and results-focused
•  Ability to navigate ambiguous situations and to drive to clarity, with a mindset of building repeatable processes for the future
•  Ability to quickly synthesize complex ideas, align them with business priorities, and devise actionable strategies to accomplish goals
•  Interest in technology and industry fluency preferred
•  At least 5 years' experience in a vendor management or strategic partnership development

Key Skills:

•  A Strategic Partner Manager needs a diverse skill set that includes strong communication skills to build and maintain relationships with external partners.
•  They should possess strategic thinking abilities to identify opportunities and align partners with the MDS goals and objectives.
•  Organizational skills are valuable for coordinating partnership initiatives, and an analytical mind is essential for assessing the various Success Factors. 
•  Additionally, empathy and creativity along with prioritization skills are crucial to navigate the evolving landscape of strategic alliances and understand the nature of and address the various challenges that may arise.
•  Overall, a combination of interpersonal and methodical skills, and ability to thrive in an ambiguous environment is vital for success in the SPM role.
•  Finally, a digital mindset and being aware of how to leverage technology effectively can help you make better decisions, understand your (MDS) stakeholders, and solve problems using technology.
•  Summary: Communication skills, Strategic thinking, Organizational skills, analytical mindset, Empathy, ability to prioritize, ability to thrive in an ambiguous environment, Digital Mindset​

About Strategic Partner Management (SPM) team:

• Enables MDS' portfolio of strategic and critical partners to successfully service the MDS organization throughout the E2E engagement cycle.
• Provides an ecosystem of relationship management expertise and supporting programs, elevating partner's performance and executional excellence whilst creating a platform for dialogue and opportunity for both Partner and MDS mutually beneficial outcomes. 

Through implementation of the Partner Excellence Program, the SPM team takes a holistic approach to manage our Strategic & Critical Operational Partners as an eco-system and build strategic partner management CoE through fit-for-purpose initiatives, activities and support

• 4 core capabilities are the building blocks to strengthen our core role as Strategic Partner Management Team. 1. Agile, effective Partner Eco-system management ​2. Balanced and effective governance model(s) 3. Partner relationship expertise and capabilities (Center of Practices) 4. Appropriate (contractual) Risk Management
• Enable value-based partnerships through partner eco-system approach based on relevance to MDS strategy and objectives and categorization of the Strategic Partner Profile. 
• SPM as "chief of staff" and trusted relationship driver enabling strong, mutually beneficial relationships across all stakeholders within the Partner eco-system, supporting genuine investment on both sides.
• SPM expertise and advice in de-escalation issues and mediator in problem management, preventing impact on performance, costs, and compliance.     

Education / Certifications:

• University degree in Finance, Business Management, or similar discipline
• 8-10 years business related experience, preferable in a IT, Shared Services or BPO environment

Job specific requirements:

• Progressive Work Experience in IT and or BPO Outsourced environment in Vendor Mngt, Project Management, Process improvement, C.I., TPM, or other quality programs.
• Experience of working in a global business services environment or internal service delivery 
• Experience in complex organizations and matrix reporting relationship.
• Strong project management with hands-on-delivery of end-to-end improvement projects, preferred Certified Black Belt or PMO certification
• Technical Work Experience (MS Project, PowerPoint, Excel, collaboration tools like SharePoint)

Travel requirements: Minimal

Work schedule: Global

No Relocation support availableBusiness Unit SummaryAt Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job TypeRegularProject and Program ManagementBusiness Capability

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