Engagement Manager

Welo Data works with technology companies to provide datasets that are high-quality, ethically sourced, relevant, diverse, and scalable to supercharge their AI models. As a Welocalize brand, WeloData leverages over 25 years of experience in partnering with the world's most innovative companies and brings together a curated global community of over 500,000 AI training and domain experts to offer services that span:

ANNOTATION & LABELLING: Transcription, summarization, image and video classification and labeling.

ENHANCING LLMs: Prompt engineering, SFT, RLHF, red teaming and adversarial model training, model output ranking.

DATA COLLECTION & GENERATION: From institutional languages to remote field audio collection.

RELEVANCE & INTENT: Culturally nuanced and aware, ranking, relevance, and evaluation to train models for search, ads, and LLM output.

Want to join our Welo Data team? We bring practical, applied AI expertise to projects. We have both strong academic experience and a deep working knowledge of state-of-the-art AI tools, frameworks, and best practices. Help us elevate our clients' Data at Welo Data.

Job Reference: #LI-JC1

Role Overview

The Engagement Manager is a strategic commercial role focused on growing and managing client relationships across Welo Data's AI training data portfolio. This individual will serve as the primary commercial point of contact for assigned accounts, driving revenue growth, identifying expansion opportunities, and ensuring client satisfaction through proactive engagement and solution-oriented thinking.

This role blends account management, consultative sales, and delivery oversight, making it ideal for someone who thrives in a fast-paced, client-facing environment and is passionate about the future of AI.

Key Responsibilities:

• Own and grow a portfolio of strategic accounts, with accountability for revenue retention and expansion.
• Identify upsell and cross-sell opportunities across Welo Data's offerings (e.g., RLHF, red teaming, annotation, multilingual data collection).
• Develop and execute account plans aligned with client goals and Welo Data's commercial strategy.
• Lead commercial negotiations for existing book, renewals and expansions, and pricing discussions in collaboration with the Account Management, Operations.

• Serve as the trusted advisor and main point of contact for clients, ensuring alignment between Welo Data's services and client objectives.
• Build and maintain multi-level relationships across client organizations, from operational stakeholders to executive sponsors.
• Represent Welo Data at client meetings, QBRs, and industry events.

• Partner with delivery and operations teams to ensure successful execution of client programs.
• Monitor program health, quality metrics, and client satisfaction; escalate and resolve issues as needed.
• Provide feedback to internal teams to inform product development, workforce planning, and service innovation.

• Maintain accurate forecasts and pipeline visibility in CRM systems in partnership and collaboration with Operational teams
• Track account performance against KPIs and contribute to monthly business reviews and board reporting.

• Minimum 5+ years of experience in account management, client services, or consultative sales, ideally within AI, data services, or localization
• Proven track record of growing enterprise accounts and managing complex client relationships.
• Exceptional ability to build trust and rapport across all levels of client organizations, from operational stakeholders to executive sponsors, supported by strong commercial acumen and negotiation skills.
• Excellent communication, presentation, and stakeholder management capabilities, preferably with AI/ML workflows and human-in-the-loop data services familiarity
• Demonstrated experience working with global, cross-functional teams in fast-paced environments, managing complex workflows and deadlines with autonomy while ensuring alignment with broader objectives.
• Execution-focused, accountable, and resourceful, with strong decision-making skills and the ability to independently complete tasks across commercial, operational, and client-facing domains.

• Experience with Salesforce or similar CRM tools. - Multilingual proficiency or experience managing multilingual programs. - Background in data annotation, model evaluation, or AI training workflows.