Sr. Engagement Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Primary Responsibilities

• Team Handling
  • Handle a team of 100 – 200-member team, including SMEs, leads and managers
  • Effectively monitor the team's performance
  • Mentor team and middle management in complex and business situations
  • Should be to strategically plan team structures for better business outcomes
  • Track team's performance through intelligent reporting
  • Resolve team's issues in a timely manner and motivate team to deliver in a highly complex and dynamic environment
  • Should be able to convey leadership messaging
• Growth centric approach and continue to do account mining
• Should be in position to manage P&L for the manage account
• Able to work in complex environments and should be able to multitask
• Prepare executive dashboards for monthly and client reporting
• Be able to prepare and run presentations in boardroom, Executive presence
• Track and report Risk and Compliance matters promptly
• Excellent leadership, facilitation and conflict resolution
• Excellent in logical and reasoning skills, ability to analyse the requirements
• Be innovative, open minded and progressive in thinking
• Can coordinate and do follow ups with stakeholders and the executive level
• Excellent communication skills, both written and verbal
• Provide extended support to our Sales and Solutions teams in new business deals
• Respond to RFP/RFIs
• Should be a competent user of MS Office including Word, Excel, PowerPoint, SharePoint, Teams and Outlook
• Understands the business use of automations methodologies like – RPA/AI/Gen AI

Required Skills

• years' experience in the P&C Auto US insurance industry
• Should have managed and have good knowledge of the P&C Insurance incl. Auto value chain and its sub processes including and not limited to –
  • Triaging Process, Underwriting Support and Policy quote generation, Policy Amendments, Claims Processing, Compliance, Data Analysis and Reporting
  • Process Improvement: Identified opportunities for process enhancements within policy administration workflows, implementing innovative solutions to improve efficiency and accuracy leveraging new technologies
• Ability to multitask and handle multiple work types
• Ability to adapt quickly in a fast-paced, ever-changing environment
• Experience working with customers digitally
• Good understanding of business finance
• Excellent time management skills
• Superior and demonstrated ability to communicate clearly, professionally, and effectively in writing
• Ability to apply initiative and judgment to define and perform complex tasks and see the bigger picture
• Excellent team player; proven ability to apply innovative ideas and critical thinking

Skills (competencies)
Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping  Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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