Manager - O2C Operations

Purpose & Overall Relevance for the Organisation:

• Global Business Services (GBS) aims to provide globally unified services based on standardized and automated solutions across different functions and markets. This will enable us to drive operational efficiency, quality services, improved agility and better decision-making whilst reducing complexity and workload.
• This work all supports our team of Cash application who are responsible for cash posting with a defined group of major/key customer accounts, at GBS India by maintaining excellent relationships with our customers, internal finance leadership, and cross-functional business partners. Your goal will be to deliver all activities on timely manner and with the required quality.

Key Responsibilities:

• Daily and monthly reconciliations against monthly bank statements identifying and resolving reconciliation items on customer accounts
• Process offsets to clear matched debts and credits on customer accounts
• Manage the Unapplied Cash report and work with Collections to identify solutions to unreconciled cash items
• Providing indirect leadership to cash applications, internal finance leadership and cross-functional business partners related to cash management best practices
• Support and contribute to accounts receivable accounting lean process improvements
• Act as regional Business Partner/SPOC
• Own regional Hub function operations performance updates and action plans
• Align GBS priorities, roadmap, projects and initiatives with Market / Region demand
• Drive process improvement, standardization and operational excellence with regional scope for Hub operations function
• Lead in partnership with GPO implementation / deployment of projects and initiatives in a compliant manner (e.g. CFIN, T4M)
• Lead the testing and the bridge between processes and systems (e.g. CFIN, T4M)
• Drive FIT/GAP analysis on relevant E2Es that touch their area of expertise for the markets in scope of GBS, proposing process changes and/or system updates with the purpose of defining a standard and aligned process, facilitating S4 adoption and performance
• Lead troubleshooting processes defects in partnership with GPOs and Global Hub
• Monitor KPI / OKRs and act when needed
• Act as liaison between DE, GPO, Global Hub and others to implement process improvements / changes
• Support Internal Controls implementation and monitoring
• Drive to KPI monitoring
• Drive audit requests with IC team
• Provide expertise and make suggestions to improve the quality of trainings or upskilling sessions

Knowledge, Skills and Abilities:

• Strong financial acumen
• Handled a minimum team size of 25 FTE
• Prior experience as SME for I2C - Cash Application
• Solid experience with SAP and specific area's tools
• E2E process knowledge and respective interactions with other teams
• Solid knowledge of continuous improvement tools
• Experience in a Shared Service environment or similar
• Ability to read, write and communicate in English in a business setting
• Ability to pay close attention to detail and high degree of customer orientation
• Solid interpersonal skills combined with a high degree of customer orientation; can navigate easily within complex organizations, connect with a variety of functions, audiences, management styles, or cultures
• Strong problem solving and analytical skills
• Highly results driven and self-motivated team player with compassion, integrity, trust and perseverance
• Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious

Requisite Education and Experience / Minimum Qualifications:

• University degree in Commerce/Business Administration/Finance/Controlling or similar
• 12 plus years relevant work experience in the accounting / business area
• Broad and deep theoretical understanding of job function

Qualifications:

• SAP and Customer Master data process knowledge
• 12 years of working experience (5 cash application experience is mandatory)
• Degree in accounting, Finance or Economics, other similar studies
• Cash Application experience is desirable

COURAGE: Speak up when you see an opportunity; step up when you see a need.

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.