Client Training

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.

Syndigo serves the industry's largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.

Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we're always looking to identify talented individuals to join our team.

Client Training & Enablement Specialist (Technical Trainer _ Hybrid)

Job Summary:

Facilitate end-to-end technical and product training for employees, customers, and partners through both virtual and instructor-led sessions. Design engaging learning experiences grounded in adult learning principles and ensure continuous improvement of training effectiveness and materials.

Duties/Responsibilities:

Training Delivery –
Collaborate with stakeholders to streamline delivery strategies and take ownership of end-to-end training execution. Facilitate virtual and instructor-led sessions for employees, customers, and partners based on project needs and skill requirements.

Delivery Methodology -
Apply Adult Learning Principles (ALP), experiential, and cognitive learning methodologies to design engaging and effective learning experiences. Create a dynamic and inclusive learning environment using varied modalities to address diverse learner needs.

Delivery Content Development & Review –
Develop and maintain training materials, including trainer and participant guides, ensuring alignment with product updates and business objectives. Review content regularly and collaborate with cross-functional teams to ensure consistency and high-quality training deliverables.

Learner Engagement –
Serve as the primary point of contact for learners throughout the enablement journey. Understand learner's requirements and enable them to achieve certification.

Platform Maintenance –
Lead, Maintain the learning management platform (backend configurations) for the launch of new training and supporting existing training offerings.

Learner Success –
Comes with a learner-first mindset to enable learners to achieve certification.

Gather and analyze learner feedback to identify areas for improvement. Establish a feedback loop with the training design team and contribute to the development and refinement of training content and strategies.

Reporting –
Analyze training data, reports, and learner feedback to assess program effectiveness and identify areas for improvement. Track and report training metrics, adoption trends, and learner outcomes to stakeholders.

Team Player –
Foster a collaborative environment and encourage open communication within the learning team.

Required Skills/Abilities:

• Proven experience in delivering virtual and instructor-led training for technical audiences.
• Excellent verbal, written, and interpersonal communication skills with strong customer service orientation.
• Extensive experience in the technical training domain and familiarity with programming languages like Java or Python, SQL, testing frameworks, Maven and application development lifecycle.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Skilled in reporting and analytics, including data interpretation, dashboard creation, and report automation.
• Exceptional organizational, analytical, and problem-solving skills with close attention to detail.
• Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
• Ability to collaborate across teams, coordinate projects, and ensure training compliance and adoption.
• Demonstrated adaptability and composure when operating in high-paced or dynamic environments.
• Open to occasional domestic and international travel for training or business purposes.

Education and Experience:

Undergraduate or Postgraduate, or Engineering in Computer Science.

One to Two years of technical training experience required.

Extensive experience in the technical training domain and familiarity with programming languages like Java or Python, SQL, testing frameworks, Maven and application development lifecycle.

This position is based at Bangalore and would require to be working from Bangalore office in hybrid Mode (Twice a week)

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Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it's how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful

All are welcome here and we invite you to join our team if you are ready to help us continue that growth

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.