Credit Card Sales Executive

24 hours ago

Aalathur IE Chennai, India Au Small Finance Bank Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

A credit card job description involves sales and business development, customer service, application processing, and fraud prevention, with roles like Credit Card Sales Executive and Credit Card Specialist focusing on different aspects from customer acquisition to account management and compliance. Key duties include promoting credit cards, guiding customers through applications, resolving inquiries, analyzing risk, and ensuring adherence to regulations.

Key Job Titles

  • Credit Card Sales Executive/Officer: Focuses on promoting and selling credit cards to new and existing customers, identifying needs, explaining benefits, and managing relationships.
  • Credit Card Specialist: A broader role involving processing applications, assisting customers with inquiries and issues, monitoring accounts for compliance, analyzing fraud alerts, and collaborating with other departments.
  • Credit Card Application Clerk: Responsible for reviewing, verifying, and processing credit card applications, including background checks and record-keeping.

Common Responsibilities

  • Sales and Marketing: Identifying potential customers, pitching credit card products, explaining features and benefits, and closing sales through various channels like tele-calling, field visits, and digital outreach.
  • Application Processing: Reviewing credit card applications for completeness, verifying personal information, employment, income, and credit history.
  • Customer Service: Assisting customers with credit card-related questions, resolving disputes, and addressing complaints to ensure satisfaction.
  • Fraud Monitoring: Analyzing for suspicious activity and fraud alerts, and collaborating with relevant teams to resolve these issues.
  • Account Management: Monitoring customer accounts for compliance with policies, intervening on issues like incomplete applications, and ensuring successful card activation.
  • Compliance and Knowledge: Maintaining up-to-date knowledge of credit card regulations, company policies, and industry best practices.
  • Cross-selling: Identifying opportunities to offer other financial products to existing customers.

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