Technical Field Service Engineer

1 week ago

South Korea, India BOSTON SCIENTIFIC Full time ₩ 35,00,000 - ₩ 60,00,000 per year
Job Description

Technical Field Service Engineer (Gyeongsang)

Work mode: Field Based

Onsite Location(s): Kangnam-gu, KR

An Exciting Opportunity

The Mission of Capital Equipment Technical Services is to maintain and support capital equipment in a manner that maximizes equipment uptime and performance so it can be utilized on demand to positively impact peoples quality of life. If you want to have the opportunity to be recognized as the best-in-class service provider in the medical device market, please join us.

Purpose Statement

This is a customer-oriented role, responsible for technical support to capital equipment within Boston Scientific Korea. He/she is the subject matter expert in the products assigned to him/her and provides training and technical solutions to the service network. He/she performs onsite support as required and/or remote technical support from the local office. He/she is required to work in accordance with compliance guidelines, corporate, and departmental objectives.

Key Responsibilities
  • Provide technical assistance to internal and external customers on Capital Equipment and third-party capital equipment distributed
  • Perform service activities such as the maintenance, modification, recalibration, and repair of Capital Equipment and accessories in the field and in-house
  • Report all service activities on dedicated formularies
  • Responsible for customer satisfaction with Boston Scientific equipment and services
  • Participate in Value Improvement Initiatives to improve effectiveness & efficiency of service delivery
  • Ensure awareness and compliance with applicable standard operating procedures to meet, comply with, and champion all quality and regulatory commitments
Required Qualifications
  • Diploma/Degree in biomedical, electronic, mechanical, electrical, or related engineering field
  • Good communication skills, customer oriented, independent, and self-motivated
  • 3-6 years or over working experience in field service of electronic & mechanical products
  • Experience with medical-related devices, such as ultrasound, laser, or electrophysiology-related equipment is an added advantage
  • Basic computer knowledge with MS Office
  • Familiarity with technical diagrams and use of inspection, measurement & test tools (IM&T)
Preferred Qualifications
  • Good verbal and written communication skills in English
  • Holder of certification related to electronic & mechanical
  • Possess specialized knowledge and expertise in laser equipment

Job Segment: Biomedical Engineering, Medical Device Engineer, Compliance, Medical Device, Field Engineer, Engineering, Legal, Healthcare

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