Senior Customer Sales Officer

4 days ago

Bengaluru, Karnataka, India CASA Growth Consulting Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Role Overview

As a Senior Customer Sales Officer
, you will be responsible for driving sales, delivering an exceptional customer experience, and ensuring efficient store operations. You will act as a brand ambassador, guiding customers through their purchase journey while mentoring junior team members to enhance overall store performance.

Location:
 Sarjapura, Bengaluru, India

Job Type:
 Full-time

Experience:
 3+ years in premium/luxury retail (watches, fashion, jewelry, or lifestyle products preferred)

Languages:
 English, Hindi, Kannada (additional languages are a plus)

Key Responsibilities

Sales & Customer Engagement

  • Engage with customers to understand their needs and recommend suitable products.
  • Deliver an exceptional shopping experience by educating customers on premium watch brands and their craftsmanship.
  • Build strong relationships with high-net-worth customers and ensure repeat business.
  • Achieve and exceed individual and category-wise sales targets.

Retail Operations & Store Management

  • Adhere to store operating policies and maintain high visual merchandising standards.
  • Manage stock efficiently by tracking opening and closing inventory, ensuring replenishment.
  • Ensure product security, report discrepancies, and follow SOPs for stock handling.
  • Support the marketing and VM teams in implementing promotions and campaigns.

Customer Feedback & Complaint Handling

  • Handle customer complaints and queries professionally, ensuring prompt resolution.
  • Gather and relay customer feedback to merchandising and retail operations teams to enhance store performance.

Team Collaboration & Leadership

  • Mentor and support Junior Customer Sales Officers to improve their sales performance.
  • Work closely with the Store Manager to implement sales strategies and improve customer satisfaction.

Key Skills & Competencies

·       Strong passion for luxury watches and premium retail.

·       Excellent sales, negotiation, and interpersonal skills.

·       Customer-first approach with strong problem-solving abilities.

·       Detail-oriented with adherence to retail SOPs and compliance.

·       Multilingual skills (English, Hindi, Kannada preferred).

Why Join Us?

  • Work with top global watch brands in a premium retail setting.
  • Competitive salary + sales incentives.
  • Career growth opportunities in luxury retail.

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