Team Lead

Team Lead - Accounting (O2C)

Location Gurugram - Haryana, India

FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024.

YOUR TASKS

Job Summary:
The Team Lead – Order to Cash will oversee end-to-end OTC
operations, ensure efficient processing of orders, timely billing and
collections, dispute resolution, and cash application. The person must lead a
high-performing team, collaborate across functions (Sales, Finance, Customer Service
etc.), maintain and enhance processes and systems, and have hands-on experience
with Salesforce (CRM or related modules) to support operational / stakeholder
communication, reporting, and issue resolution.

Key Responsibilities:

• Manage
  the full cycle of Order to Cash process:
  Order management → Invoicing/Billing → Cash Application → Collections →
  Dispute / Deduction handling → Reconciliations & Close-of-period
  activities.
• Ensure
  accurate & timely order entry, invoice generation, and payments
  received per agreed terms.
• Lead
  and mentor the OTC team (typically collection agents, billing specialists,
  dispute resolution personnel), set clear goals, monitor performance
  metrics (DSO, aging of receivables, billing accuracy, dispute turnaround
  time, collection efficiency etc.).
• Work
  closely with Sales, Customer Success, Product, Finance and Customer
  Service teams to resolve customer queries, order issues, billing
  discrepancies, credit limits etc.
• Use
  Salesforce (CRM/Service Cloud/Sales Cloud etc.) to track orders, manage
  customer queries or cases/disputes, escalate issues, maintain
  communication with sales & customer teams.
• Generate
  & analyse OTC reports/dashboards (in Salesforce and/or ERP) to monitor
  KPIs, identify bottlenecks/improvement areas, present findings &
  implement corrective actions.
• Maintain
  process documentation, standard operating procedures (SOPs), ensure
  compliance with company policy, internal controls and audit requirements.
• Drive
  process improvement / automation initiatives to optimize efficiency,
  reduce errors, and improve cash flow.
• Coordinate
  with IT/System teams for system enhancements, integration between
  Salesforce and ERP / Billing Systems / Finance Systems.

YOUR QUALIFICATIONS

• 8-10
  years in OTC / Accounts Receivable / Billing / Collections roles.
• Some
  leadership / team leading experience (mentorship, setting targets,
  reviewing performance etc.)
• MBA
  from a recognized institution (Finance / Accounting / Operations or
  equivalent specialization preferred).
• Strong
  working knowledge of Salesforce (could be Sales Cloud, Service
  Cloud, or as used in your company) for query / case management, customer
  communication and reporting.
• Experience
  with ERP systems (e.g. SAP, Oracle, Netsuite, or equivalent) would be a
  plus.
• Excellent
  Excel skills (pivot tables, v-lookups, data analysis).
• Familiarity
  with BI / Dashboard tools (Power BI, Tableau, or similar) is desirable.
• Prior
  experience in a shared services / global delivery environment.
• Exposure
  to audits (internal, statutory, SOX etc.).
• Experience
  in process improvement methodologies (Lean, Six Sigma etc.).
• Experience
  in contract billing, subscription / recurring revenue models.

Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company.

FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity. 

HELLA India Automotive Pvt Ltd.
Prerana Chahal
  

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