
Customer Experience Coach-Etihad
2 days ago
The Business Analyst will be working on a variety of technology projects and initiatives, with a focus on Digital projects. The Business Analyst will be acting as a member of the digital technology capability team and would be responsible for identifying business needs and determining solutions while maintaining a focus on customer satisfaction, innovation, relationship building, change management and driving positive results.
Facilitate and coordinate communications of high-level and detailed level requirements, specifications, diagrams, as well as data and process models to project team members.
The IT Business Analyst will also play a key role in the application support activities.
Oversees audit team's daily activities. Evaluates the effectiveness of the internal controls in addressing the risks to which our business and operations are exposed. Develops, plans, and evaluates internal audit programs for SP Global's accounting and statistical records. Performs complex audit tasks and prepares reports with the findings. Reviews audit workpapers and evidence supporting audit conclusions.
KEY RESPONSIBILITIESAnalyze/understand business challenges and recommend appropriate IT solutions and services, develop current and future business processes, determine interface requirements, and resolve any issues that cross multiple systems or areas which may affect the business process. Analyze/understand all data and information required for new business processes. Provide business process redesign analysis to support business changes and technology opportunities. Facilitate new business process and data requirements gathering, and resolve issues that may cross multiple systems that may affect the business process. Conduct fit gap
Analysis for software package evaluations.
2. Convert business requirements into functional requirements, specifications, data models and test cases, Develop detailed functional specifications documents that can be used by the technical analysts to develop technical specifications; Develop detailed Use Case scenarios and specifications.
Work with technical analysts to develop technical specifications for the features and functions defined in the requirements document. Assist the users in developing their user or business procedures.
Bachelor's degree, preferably in Accounting.
CPA designation or non-US equivalent (e.g. CCA) is required.
EXPERIENCE2+ years
Strong interpersonal skills, strong relationship management and negotiation skills
Strong critical thinking and problem solving skills.
* Strong process flow and diagramming skills.
* Strong communication skills - verbal, written, listening and presentation.
* Strong analytical skills.
* Expertise in business process analysis, system analysis and data analysis
* Very proficient in developing requirements definition, functional specifications, data models and business procedures
* Proficient in software fit analysis
* Expertise in MS Office, MS Project, Visio and other PC software
* Has advanced knowledge of audit principles through extensive experience.
* Has strong understanding of the business processes in assigned areas to best implement policies and practices.
- BE/B Tech
- Strong knowledge of business analysis methodologies and software development methodologies.
- Strong interpersonal skills, strong relationship management and negotiation skills
- 5+ years audit experience
ABOUT US
IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.
Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT's global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA
EQUAL OPPORTUNITY DISCLAIMERIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. ADDRESS & LOCATION
India, Karnataka, 2JRF+ RGJ, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka, 560045
-
Process Associate
2 weeks ago
George Town, Tamil Nadu, India IGT Solutions Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per yearOBJECTIVE OF ROLE Deliver exemplary customer service via phone calls / email / social media.As part of the Contact Center team, manage phone calls /email / social media customer's requests and handle queries about new reservations, changes to existing bookings and other services. KEY RESPONSIBILITIES Deliver exemplary customer service via phone calls /...
-
Process Associate
4 days ago
George Town, Tamil Nadu, India IGT Solutions Pvt Ltd Full time ₹ 2,00,000 - ₹ 4,00,000 per yearOBJECTIVE OF ROLE Deliver exemplary customer service via phone calls / email / social media.As part of the Contact Center team, manage phone calls /email / social media customer's requests and handle queries about new reservations, changes to existing bookings and other services. KEY RESPONSIBILITIES Deliver exemplary customer service via phone calls /...
-
Back Office Coordinator
1 week ago
George Town, Tamil Nadu, India Chennai Hydraulics Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Summary:The Sales Coordinator will support the sales team by handling administrative duties, customer queries, preparing sales reports, and coordinating with various departments to ensure smooth sales operations. This role is vital in ensuring customer satisfaction and efficient back-end support.Key Responsibilities:Assist the sales team in processing...
-
Tamil Voice Process Executive
1 week ago
George Town, Tamil Nadu, India Kavasa Foundation Full time ₹ 11,000 - ₹ 18,000 per yearRole : Tamil Voice Process Location : George Town ,Chennai (Neat parrys corner) Job Type: Full-time / Part-time Job Description: We are looking for Tamil Voice Process Executives to join our team. The role involves handling inbound and outbound calls, providing customer support, and clearly communicating information in Tamil. ...
-
Digital Marketing Specialist
1 week ago
George Town, Tamil Nadu, India Shashan Innovare Private Limited Full time ₹ 4,20,000 - ₹ 8,40,000 per yearAbout UsEstablished in 1975, Sanghvi Enterprises has a rich history in distributing premium kitchenware. In 2018, we launched Four Brothers, a brand that has quickly become a leader in water bottles and flasks. Now, we're expanding our retail presence to include kitchenware, thermoware, and cookware. With a strong network of 2,100 retailers across India and...
-
Office Administrator
1 week ago
George Town, Tamil Nadu, India Shashan Innovare Private Limited Full time ₹ 1,80,000 - ₹ 3,60,000 per yearob Description: Office AdministratorAbout UsEstablished in 1975, Sanghvi Enterprises has a rich history in distributing premium kitchenware. In 2018, we launched Four Brothers, a brand that has quickly become a leader in water bottles and flasks. Now, we're expanding our retail presence to include kitchenware, thermoware, and cookware. With a strong network...
-
Graphic Designer
1 week ago
George Town, Tamil Nadu, India Shashan Innovare Private Limited Full time ₹ 30,00,000 - ₹ 48,00,000 per yearJob Description: Graphic DesignerAbout UsEstablished in 1975, Sanghvi Enterprises has a rich history in distributing premium kitchenware. In 2018, we launched Four Brothers, a brand that has quickly become a leader in water bottles and flasks. Now, we're expanding our retail presence to include kitchenware, thermoware, and cookware. With a strong network of...
-
Digital Marketing Specialist
3 weeks ago
George Town, India Shashan Innovare Private Limited Full timeAbout Us Established in 1975, Sanghvi Enterprises has a rich history in distributing premium kitchenware. In 2018, we launched Four Brothers, a brand that has quickly become a leader in water bottles and flasks. Now, we're expanding our retail presence to include kitchenware, thermoware, and cookware. With a strong network of 2,100 retailers across India and...
-
Office Administrator
3 weeks ago
George Town, India Shashan Innovare Private Limited Full timeob Description: Office Administrator About Us Established in 1975, Sanghvi Enterprises has a rich history in distributing premium kitchenware. In 2018, we launched Four Brothers, a brand that has quickly become a leader in water bottles and flasks. Now, we're expanding our retail presence to include kitchenware, thermoware, and cookware. With a strong...
-
Delivery Executive
2 weeks ago
George Town, Prayagraj, India Blinkit Private Limited Full time ₹ 2,40,000 - ₹ 6,00,000 per yearA Blinkit delivery boy is responsible for delivering groceries, food items, and other essentials quickly and safely to customers' doorsteps. He usually rides a two-wheeler (bike, scooter, or cycle) and wears a yellow Blinkit-branded T-shirt or jacket with the company logo for easy identification. A delivery bag (backpack) is carried on the back, designed to...
-
Food and Beverage Server
1 week ago
George Town, Chennai, Tamil Nadu, India HOTEL NATARAJAH Full time**Job Opportunity at a Reputed Vegetarian Restaurant** We are looking to hire **female employees** for the roles of **Waitstaff** and **Parcel Delivery**. - **Position**: Waiter/Waitress or Parcel Delivery - **Accommodation**: Not provided - **Benefits**: Free meals during work hours - **Key Responsibilities**: - Greeting customers warmly as they enter -...
-
Import Documentation Executive
5 days ago
George Town, Chennai, Tamil Nadu, India Adduco Full timePosition: Import Documentation Location: George Town, **Salary**: 20k to 25k Industry: Logistics Industry **Job Description**: - Customer Co-ordination. - Pro-active steps to prevent any service failures. - Adding volume with existing customers Budget preparation and payment collection - Identify the potential opportunity in other area of customer...
-
Import Documentation Executive
7 days ago
George Town, Chennai, Tamil Nadu, India Adduco Full timePosition: Import Documentation Location: George Town, **Salary**: 20k to 25k Industry: Logistics Industry **Job Description**: - Customer Co-ordination. - Pro-active steps to prevent any service failures. - Adding volume with existing customers Budget preparation and payment collection - Identify the potential opportunity in other area of customer...
-
Sales Executive
7 days ago
Lake Town, Kolkata, West Bengal, India Atmadhruti Full time**Sales Executive - Life Coaching Organization** **Key Responsibilities**: **1. Sales & Business Development** - Identify and pursue new business opportunities to expand the reach of our life coaching programs. - Develop strong relationships with potential clients, corporate partners, and referral sources to drive client acquisition. - Set and achieve sales...
-
Sales Executive
23 hours ago
George Town, Chennai, Tamil Nadu, India Vedita Ventures Full timeSetting sales goals and developing sales strategies. - Researching prospects and generating leads. - Build and maintain relationships with clients - Handling customer questions, inquiries, and complaints. - Preparing and sending quotes and proposals. - Managing the sales process through specific software programs. - Collect and analyze information and...
-
Pick Packer
2 weeks ago
George Town, Chennai, Tamil Nadu, India UNI TRANS LINES PRIVATE LIMITED Full timeThough the job responsibilities for your packers might vary, some common responsibilities include: - Pull, pack, weigh, and label products based on daily orders. - Ensure all packages are properly packaged and sealed. - Meet the specifics of customer orders in a timely manner. - Log relevant shipping, order, and label paperwork. - Keep products separated,...
-
Accounts Executive
5 days ago
George Town, Chennai, Tamil Nadu, India Newtron Talent Solutions Full time**Job Summary**: **Key Responsibilities**: - End-to-end experience in accounting for a product **trading company, handling multiple customers, vendors, and product items.**: - Proficient in Tally ERP. - Strong skills in Microsoft Excel. - Analytical ability to interpret and analyze financial data. - Should be capable of coordinating directly with the...