Client Service Managers
5 days ago
Seeking Dynamic Client Service Managers to spearhead Our Healthcare Revolution
About Us:
At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Client Service Managers to drive exceptional patient care and elevate our service delivery to the new levels.
Role Overview:
As our Client Service Manager, you'll be the cornerstone of our patient care team. You'll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships.
Responsibilities:
- Client-Centric Service
Excellence: Collaborate closely with medical professionals to assign patient care according to established protocols, ensuring exceptional service delivery. - Stakeholder communication
: Manage and supervise stakeholders, medical professionals, and clients and provide exceptional service, meet business volumes, and work towards achieving predetermined targets. - Empathetic Leadership
: Provide outstanding supportive environment for medical professionals, fostering services to the patients with empathy. - Client Management
: Manage client relationships efficiently that results in client retention and provide issue resolutions to the medical professionals effectively. - Service levels
: Be a service provider for a team of 50 medical professionals and 250 active patients, maintain high quality patient care, and promptly resolve complaints. - 24x7 Complaint Resolution
: Prioritize and resolve complaints round the clock to maintain service quality and client satisfaction.
Requirements:
- Any Bachelor's degree
- 3-5 years of relevant work experience in international voice process or similar roles
- Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively.
- Industry Experience: Prior experience in Healthcare, Hospital, Education, International sales or relevant sectors.
- Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills.
- Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency.
- Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability.
- Willing to perform night shift from our office premises at Elippode, Trivandrum.
Benefits of Joining:
Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.
Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs.
Interested in discussing compensation and benefits? Call us at
To apply, send your resume to
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