Walkin- Freshers-6th Sep, Technical Support Engineers,Hyderabad
2 weeks ago
Dear Candidate, Greetings from Movate Technologies
We are hiring for Technical Support Engineers for Hyderabad location.
Role- Technical Support Engineers
Exp- Fresher
Shift- 24/7,,WFO
Location Hyderabad
Role & responsibilities
- Provide world class remote assistance to users via Chat, Phone and eMail
- Assists users by remote troubleshooting and resolving technical and service isues.
- Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.
Principle duties and responsibilities | Job Description :
Provides comprehensive remote support across major operating systems -
Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
Follows documented procedures for issues presented and escalates further if need be.
Delivers support for G suite applications, covering installation and basic usage -
When necessary, escalates issues to the SMEs / Leads for resolution.
Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.
Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.
- Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution
- Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.
- Communicate effectively with non-technical users to explain solutions in an understandable manner.
Must Have Skills :
- Degree Certificate (Any, but should have good written and verbal communication skills)
- 0-1 years of Customer Service experience
- Excellent communication skills, should be able to hold a conversation
- Basic troubleshooting and should be able to comprehend the issues presented
Ability to deal professionally as well as ability to learn new products and technologies
- Good customer service skills, multitasking and documentation skills
- Ability to adjust quickly to the changing priorities and implement the same per business requirements
- Basic knowledge on IT systems
Required Skills & Qualifications: Communication & Customer Handling: Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support. Strong customer service, multitasking, and documentation skills
Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive
skills.
Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently.
Interested candidates can walkin from 9 AM- 1 PM to mentioned venue
regards,
Krithiga-TA team
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