UK Voice Voice Process @Pune Magarpatta Sal Upto Rs 5.50 LPA

6 days ago

Pune, Maharashtra, India KVC CONSULTANTS LTD Full time ₹ 25,00,000 - ₹ 55,00,000 per year

Greetings from KVC CONSULTANTS LTD.

HIRING FOR LEADING MNCs

Candidates residing in Pune may apply for the same Role.

NOTE:-

  • NEED IMMEDIATE JOINERS ONLY
  • NEED EXCELLENT ENGLISH COMMUNICATION
  • ANY ENGLISH COMMUNICATION COURSE FOR FRESHER'S WOULD BE PREFFERED
  • FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY

Job Description

FRESHERS -- SALARY IN PUNE --- Rs 2.50 to 4 LPA --- with 2 diffrents MNCs

FOR EXPERINED CANDIDATES ---

Need Minimum 1 year of International Voice Experience required.

VOICE / BLEDNED PROCESS IN PUNE -- Rs 5.50 LPA

ROLES AND RESPONSIBILITIES

  • Customer Interaction:

  • Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.

  • Address customer concerns and provide relevant solutions, ensuring satisfaction.

  • Issue Resolution:

  • Identify customer problems or concerns and offer timely and effective solutions.

  • Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

  • Quality Assurance Compliance:

  • Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

  • Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).

  • Performance Metrics:

  • Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).

  • Continuously work towards improving personal and team performance through self-assessment and feedback.

  • Handling Difficult Situations:

  • Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

  • Offer empathetic solutions, ensuring a positive customer experience despite challenges.

  • Customer Relationship Building:

  • Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location .

Yagvanshi

Fatima _

Areesha

Shruti

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES

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