Program Manager

1 week ago

Mumbai, Maharashtra, India Cloud Counselage Full time ₹ 12,00,000 - ₹ 36,00,000 per year


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Job Overview:

Looking for a Program Manager who is a team player and is extremely detail-oriented. They are someone with experience working in start-ups and have technical proficiency with over-the-top organizational and time management skills. They are adaptable and flexible to take up different tasks and are responsible for developing and engaging a community of instructors through various channels.

They are someone who can start immediately or have 30 days notice period

Job Responsibilities:

  • Provide ongoing support to Guides to foster retention, guide satisfaction and a sense of belonging
  • Observe online classes and provide feedback to Guides; recommend changes to the Guide team
  • Quality control over class curriculums, including updating and reviewing content with Guides and the Product team
  • Source and develop new class ideas from Guide community, learners, partners, and others; Collaborate with team to build and manage a pipeline of vetted ideas
  • Establish and implement processes for more efficient operations and positive guide experience and quality classes; Collaborate with the company's global teams to ensure consistency
  • Assist with capacity planning of Guides based on guide skills, location, partner, and business needs
  • Collaborate on schedule planning and assist with scheduling as needed
  • Manage the process for recruiting new Guide applicants and serve as the liaison with the HR team
  • Assist with onboarding and training of new guides
  • Responsively address and troubleshoot ticketed issues related to scheduling operations
  • Provide support to other colleagues to balance work during high-flow periods

Mandatory Requirements:

  • Should have handled community before
  • 2 years of experience
  • Must have worked in a tech startup

Preferred Requirements:

A passion for the education sphere in technology

Qualities:

  • Extremely detail oriented
  • Top organization and time management skills
  • Adaptable and flexible

Eligibility Criteria:

  • Strong written and verbal communication skills
  • Technical proficiency with data tools like spreadsheets/tableau
  • Bachelor's degree
  • Experience of working in a start-up

What's for the Candidate:

As per market standard & experience

Job Location: Remote/Hybrid/In-Office

Note: To accomplish our vision, our Flagship Event 'IAC VISION 2030' would provide employment and career opportunities for millions of job-ready interns, freshers and professionals in our Industry Academia Community (IAC).

By submitting your application you accept the Terms and Conditions.


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