Inside Sales Executive
2 weeks ago
1. Job PURPOSE:
- To counsel the patient according to their needs & wishes
2. ROLE
AND RESPNSIBILITIES:
- Counsels the patients
address their concerns & problems, give them best possible solutions,
make them understand about the changes, improvement of the treatment.
- Regular Follow-up of All
Leads in Recommended time.
- Weekly and Quarterly
Meeting Attendance Compulsory.
- To Achieve and Maintain
Goal of Patient Retention Ratio.
- To Achieve and Maintain
Goal of Lead Conversion.
- To Achieve Goal of
Patient Conversion.
- To Handle and Resolve
Patient Grievances in recommended period of time.
- To Follow & improve
Standard Operating Protocols set by the organization.
- Get regular training
& knowledge about all services.
- To achieve Business Goal.
- To ensure best patient
experience.
- To attend training
programs, workshops & other activities organized by the company
- Suggestions related to
services to Patient
- Cross selling &
Upselling of treatment packages to the patients.
- Regular calling to the
patients
- Provide best Hospitality
to each and every patient.
- Be responsible for the
welfare of each individual in the unit and do all possible to solve problems.
- To provide guidelines to
patient to improve Skin health
- Improvement of
Counselling Skill as Per Analysis of Audit Report.
- Updation of report on
daily basis & analysis of the report
- To do ethical Counseling to
the each and every patient
- Additional Responsibility
Given By Management and Superior.
- For Category S (Small )
clinics Counselor is Responsible for the all tasks of Front Desk.
- Cash Handling, Cash
Deposit, General Administration Work.
- General Accounting Work.
- Taking Patient
Photographs according to Protocol and updating in Software
- Updating Daily, Weekly
and monthly report Regularly.
- Maintain Stock Report
- Do Admin Work
- Do Maintenance Work
3. COMMUNICATIONS AND RELATIONSHIPS:
Internal:
Head of the Department, HR Department
External: Patients
4. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED
FOR JOB
Education
certificate in
medical assisting
Experience
Minimum of 1-2
years' experience as a counselor or Fresher
Skills
Strong verbal
communication in English & Hindi, local language and capable to
communicate all
level of people
be able to relate
well to people
be patient,
polite and assertive
manage time
effectively by prioritizing the workload
be able to
evaluate his or her own learning needs and seek learning
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