Operations Manager

1 day ago


Noida, Uttar Pradesh, India Beston Sky Vision Pvt. Ltd. Full time

Roles and Responsibilities

  • Manage day-to-day operations of the team, ensuring efficient use of resources and meeting SLAs.
  • Oversee customer service management, including handling escalated issues and improving overall customer satisfaction.
  • Develop and implement process improvements to increase productivity, reduce costs, and enhance quality.
  • Collaborate with cross-functional teams to drive business growth through effective communication and leadership skills.
  • Analyze performance metrics using management reporting tools to identify areas for improvement.

  • Strategic planning and execution

  • Team leadership and motivation
  • Process improvement and change management
  • Decision-making and accountability
  • Conflict resolution and negotiation
  • Adaptability and resilience

Desired Candidate Profile

  • 4-7 years of experience in Operations Management or related field (BPO/Call Centre).
  • Strong understanding of Business Process Improvement principles and practices.
  • Excellent leadership skills with ability to motivate teams towards achieving goals.
  • Proficiency in Customer Service Management software applications such as CRM systems.
  • Ability to analyze data from various sources (e.g., reports) to inform strategic decisions.

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