Systems Reliability Engineer

1 day ago

Pune, Maharashtra, India Nutanix Full time ₹ 8,00,000 - ₹ 18,00,000 per year

The Opportunity

Are you a top-tier Systems Reliability Engineer with a passion for customer success and expertise in networking, virtualization, OS, Cloud, DevOps, and Storage domains? If so, you would thrive in our team of leading technology specialists and have the opportunity to work on cutting-edge projects that directly impact customer satisfaction and business success.

About the Team

The Systems Reliability Engineer will join a dynamic and collaborative team focused on delivering exceptional customer support and ensuring the reliability of our services at Nutanix. Based in Pune, this team comprises top-tier technology specialists who thrive on innovation and problem-solving. Emphasizing a culture of continuous learning, knowledge-sharing, and teamwork, the team is dedicated to improving customer satisfaction and contributing to the overall business success by working on cutting-edge projects that directly impact our customers experiences and successes.

You will report to the Manager, Worldwide Support, who promotes a supportive and customer-centric leadership style. The manager emphasizes collaboration and growth, ensuring that each team member has the opportunity to contribute and excel in their role.

This role does not require travel, allowing you to focus on delivering outstanding support and service to our customers while maintaining a healthy work-life balance in a hybrid setup.

Your Role

  • Directly troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels.
  • Collaborate with developers to identify and address product defects and enhance serviceability.
  • Analyze existing customer data to mitigate risks and improve overall product reliability.
  • Foster partnerships with technology allies to collaboratively resolve issues and drive ecosystem improvements.
  • Contribute to and expand internal and external knowledge bases, promoting continuous improvement.
  • Champion customer needs by gathering feedback and driving product enhancements with development teams.
  • Provide support coverage during weekdays and off-hours on a rotational basis as necessary.
  • Mentor and guide junior team members, fostering a collaborative and growth-oriented team culture.

What You Will Bring

  • 4-8 years of experience in Systems Reliability Engineering or similar roles.
  • Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage.
  • Proficient in both written and verbal communication, with the ability to collaborate effectively across geographically dispersed teams.
  • Experience working directly with customers to resolve complex technical issues.
  • Degree in Engineering or Computer Science preferred.
  • Customer-driven mindset with a passion for delivering high-quality support experiences.
  • Familiarity with technologies from partners like VMware, Citrix, and Microsoft.
  • Ability to develop tools and contribute to the improvement of internal and external knowledge bases.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

  • Reliability Engineer

    2 weeks ago

    Pune, Maharashtra, India Ubique Systems Full time ₹ 7,00,000 - ₹ 15,00,000 per year

    B2-4 to 6 Yrs, C1-6 to 9 YrsB2-16 LPA, C1: 20 LPAOnly immediate joinerFMECA;Root cause analysis;asset management;capital management;conditional maintenance;equipment maintenance;equipment management;finance;management;operational management;problem management;problem solving;reliability centered maintenance;risk analysis;risk management|Mechanical...

  • System Reliability Engineer

    2 weeks ago

    Pune, Maharashtra, India Fulcrum Digital Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Sr System Reliability Engineer (Application Support Automation) Who are we Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services,...

  • System Reliability Engineer

    2 weeks ago

    Pune, Maharashtra, India Fulcrum Digital Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    System Reliability Engineer (Application Support) Who are weFulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail,...

  • Systems Reliability Engineer-III

    3 days ago

    Pune, Maharashtra, India Nutanix Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The OpportunityThe OpportunityThe Opportunity to contribute and excel in their role.This role does not require travel, allowing you to focus on delivering outstanding support and service to our customers while maintaining a healthy work-life balance in a hybrid setup.Your RoleDirectly troubleshoot and resolve complex technical issues for customers, ensuring...

  • eComm Platform Reliability

    2 weeks ago

    Pune, Maharashtra, India Systems Plus Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Location: PuneEmployment Type: full-timeDesignation: eComm Platform Reliability & Operation EngineerJob DetailsJob Title: eComm Platform Reliability & Operation Engineer – eCommerceRole SummaryCarter's is seeking an eComm Platform Reliability & Operation Engineer to ensure the performance, reliability, scalability, and security of our enterprise eCommerce...

  • Site Reliability Engineer

    7 days ago

    Pune, Maharashtra, India, Maharashtra Batch Systems Inc Full time

    Batch is a brand-first technology platform designed to amplify customer engagement, enable frictionless transactions, defend product authenticity, elevate customer loyalty, and ignite customer growth. Our mission is to provide seamless solutions that help businesses build stronger connections with their customers. With a focus on enhancing the customer...

  • System Reliability Engineer

    2 weeks ago

    Pune, Maharashtra, India Fulcrum Worldwide Software Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Who are weFulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and...

  • Site Reliability Engineer

    1 week ago

    Pune, Maharashtra, India, Maharashtra Persistent Systems Full time

    About Position:We are looking for a versatile and experienced Linux & Cloud Infrastructure Engineer to join our technology team. This role involves managing and optimizing cloud infrastructure, automating system configurations, and ensuring high availability and performance across distributed systems. You will work with cutting-edge technologies across cloud...

  • System Reliability Engineer

    3 days ago

    Pune, Maharashtra, India Fulcrum Digital Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description Who are we Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food,...

  • System Reliability Engineer

    3 days ago

    Pune, Maharashtra, India Fulcrum Digital Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description Who are we Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, health...