Site Reliability Engineer

Site Reliability Engineering (SRE) at Equifax is a discipline that combines software and systems engineering for building and running large-scale, distributed, fault-tolerant systems. SRE ensures that internal and external services meet or exceed reliability and performance expectations while adhering to Equifax engineering principles.

SRE is also an engineering approach to building and running production systems – we engineer solutions to operational problems. Our SREs are responsible for overall system operation and we use a breadth of tools and approaches to solve a broad set of problems. Practices such as limiting time spent on operational work, blameless postmortems, proactive identification, and prevention of potential outages.

Our SRE culture of diversity, intellectual curiosity, problem solving and openness is key to its success. Equifax brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big, and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to build an environment that provides the support and mentorship needed to learn, grow and take pride in our work.

What you'll do

• Work in a DevSecOps environment responsible for the building and running of large-scale, massively distributed, fault-tolerant systems.
• Work closely with development and operations teams to build highly available, cost effective systems with extremely high uptime metrics.
• Work with cloud operations team to resolve trouble tickets, develop and run scripts, and troubleshoot
• Create new tools and scripts designed for auto-remediation of incidents and establishing end-to-end monitoring and alerting on all critical aspects
• Build infrastructure as code (IAC) patterns that meets security and engineering standards using one or more technologies (Terraform, scripting with cloud CLI, and programming with cloud SDK).
• Participate in a team of first responders in a 24/7, follow the sun operating model for incident and problem management.

What experience you need

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent job experience required
• 2-5 years of experience in software engineering, systems administration, database administration, and networking.
• 1+ years of experience developing and/or administering software in public cloud
• Experience in monitoring infrastructure and application uptime and availability to ensure functional and performance objectives.
• Experience in languages such as Python, Bash, Java, Go JavaScript and/or
• Demonstrable cross-functional knowledge with systems, storage, networking, security and databases
• System administration skills, including automation and orchestration of Linux/Windows using Terraform, Chef, Ansible and/or containers (Docker, Kubernetes, etc.)
• Proficiency with continuous integration and continuous delivery tooling and practices
• Cloud Certification Strongly Preferred

What could set you apart

An ability to demonstrate successful performance of our Success Profile skills, including:

• DevSecOps - Uses knowledge of DevSecOps operational practices and applies engineering skills to improve resilience of products/services. Designs, codes, verifies, tests, documents, modifies programs/scripts and integrated software services. Applies agreed SRE standards and tools to achieve a well-engineered result.
• Operational Excellence - Prioritizes and organizes one's own work. Monitors and measures systems against key metrics to ensure availability of systems. Identifies new ways of working to make processes run smoother and faster.
• Systems Thinking - Uses knowledge of best practices and how systems integrate with others to improve their own work. Understand technology trends and use knowledge to identify factors that achieve the defined expectations of systems availability.
• Technical Communication/Presentation - Explains technical information and the impacts to stakeholders and articulates the case for action. Demonstrates strong written and verbal communication skills.
• Troubleshooting - Applies a methodical approach to routine issue definition and resolution. Monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes/remedies. Assists with the implementation of agreed remedies and preventative measures. Analyzes patterns and trends.