Site Reliability Engineer II

3 days ago

Thiruvananthapuram, Kerala, India Zafin Full time ₹ 12,00,000 - ₹ 24,00,000 per year

The  Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.  Senior Site Reliability Engineer (SRE II) Own availability, latency, performance, and efficiency for Zafin's SaaS on Azure. You'll define and enforce reliability standards, lead high-impact projects, mentor engineers, and eliminate toil at scale. Reports to the Director of SRE.What you'll doSLIs/SLOs & contracts: Define customer-centric SLIs/SLOs for Tier-0/Tier-1 services. Publish, review quarterly, and align teams to them.Error budgeting (policy & tooling):Run the error-budget policy with multi-window, multi-burn-rate alerts; clear runbooks and paging thresholds.Gate changes by budget status (freeze/relax rules) wired into CI/CD.Maintain SLO/EB dashboards (Azure Monitor, Grafana/Prometheus, App Insights). Run weekly SLO reviews with engineering/product.Drive roadmap tradeoffs when budgets are at risk; land reliability epics.Incidents without drama: Lead SEV1/SEV2, own comms, run blameless postmortems, and make corrective actions stick.Engineer reliability in: Multi-AZ/region patterns (active-active/DR), PDBs/Pod Topology Spread, HPA/VPA/KEDA, resilient rollout/rollback.AKS at scale: Harden clusters (network, identity, policy), optimize node/pod density, ingress (AGIC/Nginx); mesh optional.Observability that works: Metrics/traces/logs with Azure Monitor/App Insights, Log Analytics, Prometheus/Grafana, OpenTelemetry. Alert on symptoms, not noise.IaC & policy: Terraform/Bicep modules, GitOps (Flux/Argo), policy-as-code (Azure Policy/OPA Gatekeeper). No snowflakes.CI/CD reliability: Azure DevOps/GitHub Actions with canary/blue-green, progressive delivery, auto-rollback, Key Vault-backed secrets.Capacity & performance: Load testing, right-sizing, autoscaling; partner with FinOps to reduce spend without hurting SLOs.DR you can trust: Define RTO/RPO, test backups/restore, run game days/chaos drills, validate ASR and multi-region failover.Secure by default: Entra ID (Azure AD), managed identities, Key Vault rotation, VNets/NSGs/Private Link, shift-left checks in CI.Reduce toil: Automate recurring ops, build self-service runbooks/chatops, publish golden paths for product teams.Customer escalations: Be the technical owner on calls; communicate tradeoffs and recovery plans with authority.Document to scale: Architectures, runbooks, postmortems, SLIs/SLOs—kept current and discoverable.(If applicable) Streaming/ETL reliability: Apply SRE practices (SLOs, backpressure, idempotency, replay) to NiFi/Flink/Kafka/Redpanda data flows.How we'll measure success (first 12 months)100% of Tier-1 services have published SLOs with error budgets and burn-rate alerts in place.Error-budget depletion before window end ↓ 40%; fast-burn alerts route within 5 min and include a rollback path.MTTR ↓ 30% and incident recurrence ↓ 40% on top offenders.Alert quality: ≥80% actionable; pages per on-call shift stable or declining.Change failure rate

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