Senior Operations Manager

2 days ago

Greater Bengaluru Area, India Zolo Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About Zolo:

Zolo is India's largest co-living and managed accommodation platform, reimagining the way students and working professionals live. With thriving communities across major cities and verticals like Co-living, Hostels, Student Housing, and Vacations — Zolo combines comfort, community, and convenience through tech-driven hospitality.

About the Role:

As the
Senior Operations Manager – South
, you'll play a pivotal role in scaling and standardizing
Loop Hostels' operations across South India
. You'll lead a diverse team of on-ground managers, drive operational excellence, ensure P&L discipline, and build scalable systems that deliver consistent guest experiences across multiple cities.

This is a
newly created regional leadership role
that offers end-to-end ownership, high visibility with national leadership, and the opportunity to shape the next phase of growth for Loop Hostels.

Key Responsibilities:

1. Regional Operations Leadership

  • Lead hostel operations across multiple cities in South India.
  • Drive standardization and adherence to SOPs across all properties.
  • Build and implement scalable systems for service quality, audits, and reporting.

2. People & Process Management

  • Manage a large, distributed team of city and property managers.
  • Build a strong performance-driven culture through mentorship and accountability.
  • Ensure staff training, engagement, and retention for a high-performing operations team.

3. Financial & Business Ownership

  • Drive P&L accountability for the region.
  • Optimize costs while maintaining service excellence and operational efficiency.
  • Track performance metrics and generate actionable insights through reports and dashboards.

4. Customer Experience & Quality Control

  • Ensure consistent delivery of guest experience and service quality standards.
  • Regularly conduct audits, identify gaps, and implement quick corrective actions.
  • Partner with central functions (Tech, CX, Maintenance, Marketing) to ensure smooth operations.

5. Expansion & Scale

  • Prepare properties and teams for new city launches and portfolio expansions.
  • Build and replicate operational playbooks that support fast, consistent scaling.

Ideal Candidate Profile:

Experience:

  • 4–8 years in multi-unit or regional operations roles
  • Prior exposure to
    retail, hospitality, fitness, or service operations
    preferred (e.g., Decathlon, Starbucks, CultFit, Zostel, goSTOPS, Dominos, Reliance Trends)

Education:

  • Graduate in any discipline;
    MBA preferred but not mandatory

Languages:

  • Fluent in
    English
    ,
    Hindi
    , and at least
    two South Indian languages

Key Skills & Competencies:

  • Strong understanding of
    SOPs, audits, and operational checklists
  • Proven experience managing
    20–30+ locations or units
  • Excellent
    analytical, problem-solving, and leadership
    skills
  • Strong
    Excel/Google Sheets
    and reporting proficiency
  • Hands-on approach with
    people-first management style
  • Ability to operate in
    fast-paced, multi-city environments

What Makes This Role Exciting:

  • Transition from a
    cluster/area operations role
    to
    regional leadership
  • Full
    P&L and regional ownership
    across South India
  • Work closely with
    COO and national leadership
    on strategic initiatives
  • Opportunity to build scalable systems for one of India's fastest-growing hostel brands

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