Telematics Customer Support Team

2 weeks ago

Navi Mumbai, Maharashtra, India Algomatix Technology Pvt Ltd Full time ₹ 4,05,000 - ₹ 5,40,000 per year

Job Summary

The Telematics Customer Support Team Lead oversees a team specializing in telematics support, ensuring efficient operations, technical accuracy, and a strong customer focus. This role combines team leadership with industry expertise to resolve escalated issues, optimize processes, and maintain service quality.

Key Responsibilities

  • Team Leadership: Guide and develop support representatives, providing feedback and conducting performance reviews.
  • Support Operations: Manage telematics-specific inquiries, handle escalations, and ensure compliance with SLAs with customers
  • Performance Monitoring: Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes.
  • Training & Knowledge Sharing: Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes.
  • Cross-Functional Collaboration: Work with product and engineering teams to address customer feedback and technical issues.

Qualifications

  • Education: Bachelor's degree in IT, engineering, or related field (or equivalent experience).
  • Experience: 5+ years in telematics or technical support; 1+ year in a supervisory role.
  • Skills: Strong leadership, telematics knowledge, CRM proficiency, excellent communication, and data analysis skills.

Preferred Qualifications

  • Experience in telematics or fleet management industries, and familiarity with GPS and data analytics.

Job Type: Full-time

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Provident Fund

Experience:

  • Customer support: 5 years (Preferred)
  • Technical support: 3 years (Preferred)
  • Supervising: 4 years (Preferred)

Work Location: In person

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