Delivery Coordinator

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Acts as the single point of contact for all order fulfillment issues after order submission; Acts as single point of contact for all installation related activities including logistics and order fulfillment issues
• Interfaces with the Scheduling Team to address supplier and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer order; Updating the Schedule Arrival Date Promise Date to reflect the supplier committed ship date as necessary; Maintains accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery
• Processes and co-ordinates order changes or shifts in customer requirements such as cancellations, add-ons, product substitutions, delivery address changes, quantity changes, and desired receipt date (DRD) adjustments; Communicate changes to all downstream processes and monitor impacts
• Communicates changes as necessary and monitors impact; Escalates, as appropriate, any issue that may impact expected revenue recognition
• Maintains the rollout schedule and documents deviations, escalating as appropriate
• Co-ordinates with WCS to schedule Customer Engineer (CE) activity and ensures that installation is complete to the customer's satisfaction
• Monitors inventory levels and staging activity to assure material will be available to meet customer delivery requirements
• Ensures all order lines are invoice eligible in line with revenue recognition targets
• Own revenue attainment by ensuring revenue trigger made according to contractual terms without any audit exposure
• Participation in monthly PYIRO and Revenue Assurance meetings
• Active support of the regional inventory management team including participation in inventory/ asset review meetings and management meetings
• Balances delivery expectations with delivery capabilities
• Strives to delight customers with existing and innovative techniques
• Drive reactive escalation events that cause a work order to exceed contractual response or resolve time; Analyze defects and implement solutions
• Follow global processes and procedures utilizing call management tools and or improvisation
• Proactive engagement with Account Support
• Help develop delivery models that take into account geographical constraints that effect cost and turnaround times
• Execute continuous improvement on quality and compliance to processes
• Enters and maintains product sourcing rules and assignment sets, item pricing, and related data
• Works on a diverse scope, which requires analysis within general defined practices
• Monitors inventory levels to assure material will be available to meet customer delivery requirements
• Provides end user help desk support while meeting/exceeding ERP support Standard
• Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately

BASIC QUALIFICATIONS:

• Bachelors Degree in a related discipline 3-7 years of related experience
• Extensive knowledge of general business methods and practices with an emphasis in materials and logistics management
• Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives
• Demonstrates a sense of urgency for customers Applies functional expertise to improve financial and operational results, and customer satisfaction measurements
• Ability to identify and remove obstacles to ensure organization results are achieved
• Completes job assignments with minimal supervision
• Relevant Graduation/PG

ADDITIONAL REQUIREMENTS:

Preference for candidates having knowledge in Sourcing, Order fulfillment, Logistics, ERP/SAP etc. Also, the candidate should be willing to work in shifts.