Technical Account Manager

3 days ago

Mumbai Metropolitan Region, India Arting Digital Full time US$ 90,000 - US$ 1,20,000 per year

Position
: Technical Account Manager

Experience
: 6+ Years

Location
: Mumbai

Notice Period
: Up to 30 Days

Education:
B. Tech / B.E. – Computers OR PG: MCA / M. Tech

Job Description
We are seeking a skilled and customer-oriented Technical Account Manager to join our team. This role primarily focuses on providing 70–80% technical support while also contributing to 20–30% development-related tasks. The ideal candidate will serve as a key liaison between clients and internal teams, ensuring smooth project delivery, prompt issue resolution, and high levels of client satisfaction through both proactive support and hands-on technical contributions.

Key Responsibilities

  • Serve as the primary point of contact for technical issues and escalations from clients.
  • Understand client requirements and work closely with internal teams to ensure timely and high-quality deliverables.
  • Provide technical guidance and support to clients, ensuring the effective use of our products and services.
  • Monitor performance metrics and proactively address any client concerns.
  • Lead root cause analysis and troubleshooting efforts for client-reported issues.
  • Collaborate with engineering, support, and product teams to prioritize and resolve customer issues.
  • Assist in onboarding and training clients on solutions and platforms.
  • Maintain strong relationships with clients, ensuring satisfaction and retention.

Required Skills

  • Proficiency in HTML, CSS, and JavaScript
  • Strong knowledge of MySQL and relational database management
  • Experience with cloud platforms like GCP, AWS, or Azure
  • Hands-on experience with Kubernetes and Docker
  • Excellent communication and stakeholder management skills
  • Strong problem-solving and troubleshooting abilities

Preferred Skills

  • Experience in a client-facing or customer success role
  • Knowledge of DevOps practices and automation tools
  • Ability to manage multiple accounts and prioritize tasks effectively

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