Technical Account Manager

Why Join Us?

Check Point's mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.

If you want to be part of the fascinating and fast-growing Cyber Security industry, where your unique talent and value will be recognized, Check Point Software Technologies is where you want to be.

Join now and become a part of the success story that secures tens of thousands of organizations of all sizes around the globe.

Join Check Point's leading sales & engineering team and take your career one step ahead.

At Check Point, we are seeking dedicated Technical Representative to serve as the crucial link between our post sales support team and our customers and service partners. In this role you will be instrumental in facilitating post sales cases, managing escalations, and ensuring effective communication to drive customer satisfaction and service excellence.

Role
Step into a dynamic, high-visibility role as the APAC Escalation SE, this role plays a crucial role in bridging customer support and product development, ensuring that complex technical issues are resolved efficiently. Their impact can be measured across several key areas:

• Customer Satisfaction & Retention
• Operational Efficiency
• Product & Engineering Improvement
• Business Continuity & Risk Mitigation
• Innovation & Process Optimization
• Revenue Protection & Growth

The role is not just a technical troubleshooter; they are a
customer advocate, process optimizer, and product improver
who directly contributes to a company's success.

Key Responsibilities

• Case Facilitation: Actively manage post-sales support cases, ensuring timely and effective resolution.
• Escalation Management: Identify and escalate cases that are not progressing, collaborating with relevant teams to address issues swiftly.
• Status Review: Conduct regular reviews of case statuses to identify bottlenecks and showstoppers, implementing strategies for resolution.
• Service Partner Collaboration: Engage with service partners to assess performance, identify gaps, and develop areas for improvement.
• Reporting: Maintain clear documentation of case progress and outcomes, providing regular updates to management and stakeholders.
• Customer Communication: Serve as a point of contact for customers, ensuring their concerns are addressed and expectations are met.
• Continuous Improvement: Proactively identify opportunities for enhancing post sales processes and customer service practices.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• Minimum of 4 years in a technical support or customer service role; experience in post-sales support is preferred.
• Proficient in English communication, both written and verbal, with a focus on collaboration and providing constructive feedback to internal engineering teams.
• Strong analytical and problem-solving abilities.
• Hands-on experience in implementing and driving projects in Check Point's technology will be an added advantage.
• Ability to manage multiple priorities and work under pressure.
• Industry certifications in cyber security and relevant content-specific certifications like

CCNA/CCNP/CCSA or any other Network Certification will be an added advantage.

• Detail-oriented, proactive, and customer-focused with a strong commitment to service excellence
• Skilled in facilitation, utilizing technology and collaboration tools to gather insights and achieve desired outcomes.
• Proactive self-starter, capable of independently assessing priorities and delivering high-quality results in a fast-paced, ambiguous environment.
• Autonomy and discretion in operations, coupled with an in-depth understanding of concepts.

What You'll Get In Return

• Path to Senior Roles: You can transition into roles like Senior Escalation Engineer, Support Manager, Technical Program Manager, or Solutions Architect.
• Exposure to Cutting-Edge Technology: You'll work on complex issues related to cloud computing, cybersecurity, DevOps, AI, and networking.
• Cross-Team Collaboration: Engaging with engineering, product, and security teams opens doors to other career paths.
• Hands-on Experience: Solve real-world technical challenges that enhance your problem-solving skills.
• Escalation SE role is more than just a job—it's a launchpad for a high-impact career in security, cloud, DevOps, or technical leadership. If you enjoy solving complex problems, working with cutting-edge tech, and making a real business impact, this is an excellent role to grow in