Associate - CRM - Customer Service - Email Channel- RFB - Mumbai - Lodha (I-Think Techno Campus) - B wing - J Grades

1 week ago


India Tata Capital Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Description

Education Qualification
Bachelor Degree

Primary Responsibilities

Deliver extraordinary customer services by responding to customer concerns through  email

Process customer query/request/complaints in a timely and comprehensive manner to ensure customer satisfaction

Document each customer's question or problem as well as the resulting answer or solution

Document necessary account information and offer custom solutions that benefits the customer

Gather relevant information from customers as required and update it accurately to facilitate the resolution process

To manage all daily tasks and duties related to the process with strict compliance to guidelines

Persuade in getting feedback from customers to improve our processes, products and customer experience

Identify, escalate priority issues and report to the Supervisor on floor

Out call customers professionally and respond to customer queries and complaints.

Follow-up with internal stake holders wherever required

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Maintaining a positive, empathetic and professional attitude toward customers at all times

Preferred Experience
Previous experience in Email customer support role (preferably NBFC/Bank email process)

Relevant Experience
0 to 3 Years

Location
Thane - Maharashtra

Grade
J Grades

Role
Customer Service Agent - Email


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