Manager - CRM - Motor Finance - Operations - CRM - Mumbai - Lodha (I-Think Techno Campus) - 2nd Floor - (M1-M3)

2 days ago


India Tata Capital Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Description

Business Vertical: Motor Finance
Department: Customer Relationship Management

Line of Business: Business Support
Grade: M1/M2

Proposed Immediate Superior: Senior Manager/AVP

Educational Qualification: Bachelor degree from a recognized college/university

Desired Experience: 3-5 Years. Experience involving direct interactions with customers preferred.

Key Objective of the Job: Customer communication management   

Key Deliverables:

  • To ensure timely communication to customers triggered by various processes viz., Welcome letters, statements, receipts, reminders and other communications as required for statutory or regulatory compliances. 
  • Experience on QRC Management and interaction with customers to resolve their issues.
  • Interact with cross functional teams to identify communication to customers utilizing effective modes – SMS, Email, statement, website, call centre and mailers supporting business teams.
  • Handle call centre team of customer service and welcome process.
  • Engage in identifying & mapping customer requirements on the website to provide information & feature / facilities to customers.
  • Data base management – compilation of customer contact information (Address, email, phone number) across touch points and initiate update in system/applications appropriate for providing advantage to Business teams
  • Preparation of monthly dashboard
  • Generation of leads from alternative channels for Direct business sourcing
  • Initiatives and Projects – Initiation of new initiatives and projects for process improvements.


Specialized job competencies:

  • Project Management skills
  • System knowledge – MS Office, CRM, MS Powerpoint
  • Process orientation 
  • Ability to influence & build strong working relationship with grass root employees & seniors
  • Team management


Other desired attributes:

  • Passion for working on Customer service & initiatives impacting Customers
  • Communication (Oral & written) & Presentation skills
  • Desire to learn & explore 
  • Creativity & resourcefulness 


Location: Thane, Maharashtra

Number of Positions: 2

  • Sales Manager

    2 weeks ago


    Visakhapatnam, Visakhapatnam - Krupa City Centre, DOOR NO, India Tata Capital Finance Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Sales Manager - ILMSCV Finance - Motor Finance - Sales - Visakhapatnam - Krupa City Centre - (M1-M3)The Sales Manager will be responsible for leading the sales team in the ILMSCV Finance - Motor Finance department at Krupa City Centre in Visakhapatnam. The role involves driving sales and achieving targets through effective team management and strategic...

  • Sales Intern

    2 weeks ago


    Mumbai, India CRM-VEDA Full time

    Job Description Company Description CRM-VEDA is a next-generation Customer Relationship Management (CRM) platform built with AI at its core. Initially transforming the fitness industry, CRM-VEDA helps gyms and fitness studios streamline operations, engage members, and scale effortlessly. The platform serves multiple industries, including fitness, salons,...

  • Sales Manager

    7 days ago


    Arambag, Arambagh - Arambagh City Centre, ST FLOOR, ARAMBAGH CITY CENTRE, ARAMBAGH DIST. HOOGHLY WEST BENGAL., India Tata Capital Finance Ltd Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Sales Manager - UCV Finance - Motor Finance - Sales - Arambagh - Arambagh City Centre - (M1-M3) Major Deliverables:Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its...


  • India TATA CAPITAL Full time

    Job Category PMG-Channel Development CRM Job description This Role is within the Product management group and involves extensive coordination with stakeholders for completion of Compliance and Regulatory requirements Job Location Thane - Mumbai Role Manager - Business Process and Compliance Key Primary Responsibility of the Role Job functions include Ensure...


  • Bengaluru, India M3 Full time

    Job Description Company Description About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com,...

  • Collections Manager

    7 days ago


    Guwahati, Guwahati - Ulubari, GMC HOLDING NOA ND FLOOR WARD NO GS ROAD ULUBARI GUWAHATI, Guwahati, Assam, India Tata Capital Finance Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Manager - DSMG - Motor Finance - Collections - Flows - Bkt 1 to 3 (ST) - Guwahati - Ulubari - (M1-M3)Achieve assigned collection target through CREs assigned to them Achieve assigned target on KPA parameters Maintain constant touch with specific customer groups who are difficult to reach through CREs Visit and meet customers Manage the team of LREs/CREs/AMRs...


  • India TATA CAPITAL Full time

    Job Category PMG-Channel Development CRM Education Qualification Bachelor Degree Primary Responsibilities Deliver extraordinary customer services by responding to customer concerns through email Process customer query request complaints in a timely and comprehensive manner to ensure customer satisfaction Document each customer s question or problem as well...


  • India Nilasu Consulting Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Summary  We are seeking a highly skilled and experienced SAP CRM Techno-Functional Consultant to join our growing Customer Experience team. The ideal candidate will have a deep understanding of SAP CRM functionality, as well as strong technical skills to make code/ABAP changes and write Functional Specifications Documents (FSDs). They will be responsible...


  • Bengaluru, India M3 Full time

    Job Description Company Description This role sits within Doctors.net.uk, a subsidiary of M3 Inc. Doctors.net.uk is the UK's largest professional network of doctors; a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web...

  • CRM Manager

    14 hours ago


    Delhi, India 1840 & Company Full time

    Job Description About the Role: We are looking for a Junior CRM Manager with strong communication and client management skills to support our CRM operations team. The ideal candidate will work closely with the Head of CRM and USA-based Program Managers, ensuring smooth coordination, reporting, and communication across ongoing projects. This role is...