Senior Manager Information Systems

4 days ago

Hyderabad, Telangana, India Amgen Inc Full time ₹ 20,00,000 - ₹ 25,00,000 per year

In this vital role you will be responsible for leading and overseeing a team of platform engineers and partnering with architects delivering across our Enterprise Platforms group, which includes Salesforce, Anaplan, MuleSoft.

This role will be responsible for orchestrating engineering delivery, resource alignment, and operational excellence across approximately 6-9 engineers The Sr Manager will partner closely with platform managers and engineering leads to ensure high-quality, scalable, and compliant solutions are delivered consistently.

The ideal candidate will have a consistent record of leadership in technology, leading a team of engineers to drive business value. The ideal candidate will have a solid background in leading an impactful team delivering solutions and platform accelerators. Please note, this is an onsite role based in Hyderabad.

*Roles & Responsibilities:*

  • Lead and develop a successful team of platform engineers through recruitment, performance management, and career development
  • Establish and maintain operational metrics, SLAs, and performance standards
  • Monitor and manage enterprise platform operations
  • Lead incident response and problem management for critical platform issues
  • Oversee implementation and maintenance of platform security policies and procedures
  • Drive continuous improvement initiatives in platform operations
  • Partner with Enterprise Platform leadership and collaborators to understand and support organizational needs

Basic Qualifications:

Doctorate degree / Master's degree / Bachelor's degree and 12 to 17 years of Information Systems, managerial experience directly managing people and/or leading teams, projects, or programs experience

Preferred Qualifications:

  • Experience with cloud platforms (Salesforce, Anaplan & MulesSoft)
  • Knowledge of cloud platforms.
  • Understanding of ITIL frameworks and standard methodologies
  • Familiarity APIs, Workflow, Salesforce and other Gen AI tools.

Professional Certifications:

  • Management certifications (PMP, ITIL) (preferred)
  • Scaled Agile (SAFe Certifications)

Soft Skills:

  • Critical thinking and planning
  • Strong decision-making abilities
  • Excellence in collaborator management
  • Outstanding communication skills
  • Team building and development
  • Change management expertise
  • Crisis management capabilities
  • Strong presentation and public speaking skills.

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