Senior Manager Information Systems

What you will do

The Veeva Vault Release Manager will spearhead Veeva change and release management initiatives within Amgens Veeva Vault ecosystem. This role focuses primarily on change and release management, encompassing the planning, scheduling, and deployment of changes and releases across various Veeva Vault in Amgen. As the key point of contact, you will provide essential support and expertise to business key users.

Roles & Responsibilities:

• Develop and implement the release management process for Amgen Veeva Vault paltform.
• Publish integrated release calendar; manage cut-over and rollback.
• Manage release plans, including timelines, resources, and risk assessments.
• Collaborate with IT and business teams to facilitate smooth and efficient Veeva releases.
• Assess and plan for the impact of Veeva changes and releases on collaborators.
• Develop and manage communication plans to engage Veeva collaborators and provide clear messaging.
• Identify and involve key collaborators and leaders, facilitating workshops and training to support change.
• Design and deliver training programs, offering ongoing support and coaching.
• Evaluate the impact of changes, address risks and resistance, and track the effectiveness of change efforts.
• Maintain documentation, prepare reports for senior management, and implement the best practices.
• Oversee planning, scheduling, and coordination of Veeva releases, ensuring alignment with change management strategies.
• Lead talent engagement and team-building activities to foster a positive work environment.
• Organize and manage internal communications, including monthly newsletters, to keep the collaborator informed and engaged.

Basic Qualifications:

• Masters degree with years of experience in Business, Engineering, IT or related field OR
• Bachelors degree with years of experience in Business, Engineering, IT or related field OR
• Diploma with years of experience in Business, Engineering, IT or related field
• Strong understanding of Veevas Vault and its modules\applications.
• Proven ability to develop and implement change management strategies and communication plans.
• Strong experience in collaborator engagement, training, and change impact assessment.
• Experience in managing the release management lifecycle, including scheduling and coordination.
• 6-8 year Global Pharmaceutical experience.
• Team\People management experience.
• Experienced in GxP process.
• Experience working in agile methodology, including Product Teams and Product Development models.
• Proficiency in designing scalable, secure, and cost-effective solutions.
• Excellent written and verbal communication skills

Preferred Qualifications:

• Familiarity with Agile methodologies for change management.
• Experience with change management tools and software.
• Knowledge of industry-specific regulations and standard methodologies, particularly in Life Sciences or Pharmaceuticals.
• Strong solution design and problem-solving skills
• Strong understanding of technology, function, or platform
• Ability to analyze client requirements and translate them into solutions
• Knowledge of Platform and Data Governance

Professional Certifications

• Veeva Vault Platform Administrator (Mandatory)
• SAFe DevOps Practitioner (Mandatory)
• SAFe for teams (Preferred)

Soft Skills:

• Should be able convert business requirements into technical requirements
• Excellent critical-thinking and problem-solving skills
• Strong communication and collaboration skills
• Demonstrated awareness of how to function in a team setting
• Demonstrated awareness of presentation skills

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.