Senior Manager Information Systems

Sr. Manager Information Systems (Salesforce Health Cloud)

Join Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Manager Information Systems (Salesforce Health Cloud)

What you will do

Let's do this. Let's change the world. In this vital role you will have a proven track record of leadership and mentoring in technology-driven environment, with a solid focus within the product lineup. The candidate should be a self-starter and have a strong passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with multi-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have strong business analysis skills and technical background in end-to-end software development lifecycle. Proficiency in managing complex integration projects and ensuring compliance with privacy standards is essential.

Roles & Responsibilities:

• Collaborate with business collaborators on end-to-end Patient Access and Reimbursement (PAR) operations business process and translate business requirements into clear, actionable technical requirements for development teams

• Define and communicate the product feature vision, including both technical / architectural features and enablement, and end-user features, ensuring alignment with business objectives across multiple solution collaborator groups

• Collaborate with cross domain & multi-functional collaborators, including Patient Access and Reimbursement PAR owners to design, implement, and manage features

• Create strategic roadmap for PAR applications to ensure that the applications continue to align with business process requirements

• Work with Product Owners, Service Owners and developers/testers to ensure that delivery matches commitments, acting as a partner concern point and facilitating communication when service commitments are not met

• Leverage ground breaking AI/ML and cloud technologies to address PAR needs and shape the vision for the PAR software ecosystem.

• Oversee the software development lifecycle using Scaled Agile Framework (SAFe)

• Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership.

• Collaborate with geographically dispersed teams, including those in the US and other international locations.

• Ensure communication of key performance metrics and analysis of unmet needs

• Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master's degree and 8 to 10 years of Business, Engineering, IT or related field experience OR

• Bachelor's degree and 10 to 14 years of Business, Engineering, IT or related field experience OR

• Diploma and 14 to 18 years of Business, Engineering, IT or related field experience

• Experience in implementation and management of integrated platforms through the SDLC

• Experience in business requirement gathering and converting the requirements into a technical solution

• Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA

• Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation.

• Familiarity with security requirements and standard methodologies for data at rest and in transit

• Success in mentoring and developing strong product analysts, business analysts, and developers

• Exceptional collaboration, communication and interpersonal skills to effectively manage collaborator relationships and build new partnerships.

Preferred Qualifications:

• Health Cloud and Lifesciences Cloud hands on experience

• Working knowledge of integrations and tools such as Mulesoft

• Extensive experience in the software development lifecycle

• Experience using and adoption of Scaled Agile Framework (SAFe)

• Strong analytic/critical-thinking and decision-making abilities

• Established business partnerships and IS governance practices involving senior business collaborators

• Broad working knowledge of key IS domains and layers

Professional Certifications:

• Administrator (preferred)

• Scaled Agile Framework (SAFe) for Teams (preferred)

• Service Cloud Consultant (preferred)

Soft Skills:

• Excellent leadership and team management skills.

• Strong transformation and change management experience.

• Exceptional collaboration and communication skills.

• High degree of initiative and self-motivation.

• Ability to manage multiple priorities successfully.

• Team-oriented with a focus on achieving team goals.

• Strong presentation and public speaking skills.

• Excellent analytical and troubleshooting skills

• Strong verbal and written communication skills

• Ability to work effectively with global, virtual teams

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.