Assistant Front Office Manager

3 days ago

Mumbai Metropolitan Region, India Sofitel Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Company Description
Join
us at Accor,
where
life pulses
with
passion
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality
is
a
work
of
heart
,
Join
us and
become
a
Heartist
.
Job Description
The Assistant Front Office Manager is responsible for supporting the Front Office Manager in overseeing the day-to-day operations of the front desk and guest services. This role ensures outstanding guest service, efficient check-in/check-out processes, and smooth coordination between departments to deliver a seamless guest experience.

  • Assist in managing daily front office operations including reception, reservations, concierge, and guest services.
  • Supervise and train front office staff, ensuring excellent customer service standards are met.
  • Handle guest complaints and special requests professionally and efficiently.
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
  • Monitor room availability, rates, and bookings to optimize occupancy and revenue.
  • Support staff scheduling, shift planning, and performance evaluations.
  • Conduct daily briefings and ensure the front desk is adequately staffed.
  • Ensure compliance with hotel policies, procedures, and safety regulations.
  • Representing management in the absence of senior leaders.
  • Maintain accurate records, reports, and logs as required by the management.

Qualifications
Graduation from hospitality background

Prior experience in hotels will be an advantage

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