Assistant Front Office Manager

3 weeks ago

Mumbai Maharashtra, India SOFITEL Full time

Company Description Join us at Accor where life pulses with passion As a pioneer in the art of responsible hospitality the Accor Group gathers more than 45 brands 5 600 hotels 10 000 restaurants and lifestyle destinations in 110 countries While each brand has its own personality where you will be able to truly find yourself they all share a common ambition to keep innovating and challenging the status-quo By joining us you will become a Heartist because hospitality is first and foremost a work of heart You will join a caring environment and a team where you can be all you are You will be in a supportive place to grow to fulfil yourself to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments in your country or anywhere in the world You will enjoy exclusive benefits specific to the sector and beyond as well as strong recognition for your daily commitment Everything you will do with us regardless of your profession will offer a deep sense of meaning to create lasting memorable and impactful experiences for your customers for your colleagues and for the planet Hospitality is a work of heart Join us and become a Heartist The Assistant Front Office Manager is responsible for supporting the Front Office Manager in overseeing the day-to-day operations of the front desk and guest services This role ensures outstanding guest service efficient check-in check-out processes and smooth coordination between departments to deliver a seamless guest experience Assist in managing daily front office operations including reception reservations concierge and guest services Supervise and train front office staff ensuring excellent customer service standards are met Handle guest complaints and special requests professionally and efficiently Coordinate with housekeeping maintenance and other departments to ensure guest satisfaction Monitor room availability rates and bookings to optimize occupancy and revenue Support staff scheduling shift planning and performance evaluations Conduct daily briefings and ensure the front desk is adequately staffed Ensure compliance with hotel policies procedures and safety regulations Representing management in the absence of senior leaders Maintain accurate records reports and logs as required by the management Qualifications Graduation from hospitality background Prior experience in hotels will be an advantage

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