Customer Success Manager

2 days ago

Mumbai, Maharashtra, India Kaam Full time ₹ 10,00,000 - ₹ 15,00,000 per year

We are a purpose-driven foundation operating a pioneering
Diversity Employment Platform
that bridges skill gaps and fosters equal opportunities in India's workforce.

Our mission is simple yet powerful —
to empower women, youth, and underrepresented communities through access to meaningful jobs and training
.

Join us in building an inclusive future where every person has a fair chance to thrive.

Job Summary

We are seeking a proactive and client-focused
Customer Success Manager
to drive post-sales engagement and ensure a seamless client experience.

The role involves
onboarding new partners
, helping them utilize our diversity platform effectively, and ensuring long-term relationship success. You'll serve as the bridge between our clients and internal teams to deliver measurable outcomes in hiring and inclusion goals.

This is a contractual position with an annual renewal based on performance and project continuation.

Key Responsibilities
Client Onboarding

  • Engage with employers and partners post-signup to understand their needs and expectations.
  • Assist in
    creating and customising their company profiles
    on the platform.
  • Conduct virtual or in-person
    onboarding sessions
    to ensure smooth adoption.

Platform Navigation & Support

  • Guide clients through
    key features
    such as job posting, diversity filters, and candidate management tools.
  • Provide
    training, troubleshooting, and proactive support
    to help clients achieve their recruitment targets.
  • Monitor platform activity and follow up to drive utilisation.

Job Posting & Candidate Engagement

  • Help clients craft
    impactful job posts
    optimised for visibility and diversity outreach.
  • Support them through the
    shortlisting and interview process
    , ensuring they meet hiring goals.
  • Analyse data and share insights on
    performance metrics and hiring outcomes
    .

Cross-Team Coordination

  • Work closely with
    Sales, Tech, and Operations
    to resolve client issues quickly.
  • Capture and channel client feedback for
    platform enhancements and service improvements
    .

Relationship Management

  • Build
    long-term relationships
    with employers and CSR partners through continuous engagement.
  • Identify
    renewal or expansion opportunities
    and ensure consistent client satisfaction.
  • Act as the
    voice of the client
    within the organisation.

Qualifications & Skills

  • Bachelor's degree in
    Business Administration, Marketing, or related field.
  • 4–5 years
    of experience in client servicing, account management, or post-sales roles (preferably in a foundation or CSR ecosystems).
  • Strong interpersonal and communication skills — able to engage with CXOs, HR leaders, and CSR heads.
  • Tech-savvy with the ability to quickly grasp and explain platform functionalities.
  • Problem-solver with a proactive approach and strong follow-through.
  • Ability to manage multiple accounts, prioritise tasks, and maintain detailed client documentation.

What We Offer

  • A
    mission-led and inclusive work culture
    that values purpose over politics.
  • Opportunity to
    shape India's diversity and skilling movement.
  • Professional growth
    through exposure to corporate partnerships, CSR networks, and tech-enabled workforce solutions.
  • Competitive salary up to ₹15 LPA
    (CTC), with annual contract renewal based on performance and project scope.

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