front office associate

2 days ago


Cochin, Kerala, India Travancore court Full time ₹ 15,000 - ₹ 1,80,000 per year
  • Guest/Visitor Interaction:
  • Greeting and welcoming guests and visitors in a professional and friendly manner.
  • Directing visitors to the appropriate person or department.
  • Answering phones, screening calls, and directing them to the correct individual or department.
  • Providing information about the company, its services, and local attractions.
  • Handling guest check-ins and check-outs efficiently and accurately.
  • Managing reservations and appointments.
  • Administrative Tasks:
  • Handling mail and packages, including sorting, distributing, and preparing outgoing mail.
  • Maintaining a tidy and organized reception area.
  • Managing office supplies and placing orders when needed.
  • Assisting with administrative tasks such as data entry, filing, and document preparation.
  • Maintaining accurate records and files.
  • Customer Service:
  • Addressing inquiries and concerns from guests and visitors.
  • Resolving issues and providing solutions to guest requests.
  • Ensuring a positive and helpful experience for all visitors.
  • Other Duties:
  • May assist with scheduling appointments and coordinating with other departments.
  • May be involved in maintaining office security procedures.
  • May be required to handle basic bookkeeping tasks.

Essential Skills:

  • Communication Skills:Excellent verbal and written communication skills are crucial for interacting with guests and colleagues.
  • Customer Service Skills:A positive attitude, patience, and the ability to handle difficult situations are essential.
  • Organizational Skills:Being able to multitask, prioritize tasks, and maintain an organized workspace is important.
  • Technical Skills:Proficiency in using computers, office software (like Microsoft Office), and phone systems is often required.
  • Problem-Solving Skills:The ability to quickly assess and resolve issues that may arise is valuable.

Educational Background:

  • A high school diploma or equivalent is generally required.
  • Some employers may prefer candidates with prior experience in a customer-facing role or a degree in hospitality or business administration.

Front Office Associates play a vital role in creating a positive and efficient environment for both guests and employees.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

Application Deadline: 18/08/2025

Expected Start Date: 25/08/2025



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