Specialist - Insurance Operations

2 weeks ago

Mumbai, Maharashtra, India Mercer Full time US$ 90,000 - US$ 1,20,000 per year

We are seeking a talented individual to join our operations team (MMA) at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist Insurance Operations

Were seeking for an individual who is ready to work with complex & diverse insurance work. This person will get opportunity to enhance insurance knowledge & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role

We will count on you to:

Process and self-Management:

  • Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
  • Adheres to Company policies and is in compliance at all times.
  • Maintains performance standards.
  • Updates reports based on predefined templates on a regular basis to ensure accurate entry
  • Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
  • Completing all training related activities when assigned
  • Cognizant of completing all assigned activities within the stipulated time
  • Ensuring all production targets are met in training
  • Ensuring all production targets are met in BAU (Post training)
  • Ensuring all Quality targets are met in training
  • Ensuring all quality targets are met in BAU (Post training)
  • Communicate status of work, any issues with team managers and manager on time
  • Schedule adherence is a must
  • No unplanned leaves

Compliance, Regulatory and Procedural Responsibilities

  • Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
  • Appropriate usage of Marsh systems to monitor, record and retain information
  • Demonstrate clear understanding of regulatory requirements
  • Proactively ensures compliance with regulatory and risks framework
  • Adheres to policies, guidelines and operating procedures
  • Keeps own knowledge and expertise up to date and relevant
  • Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance
  • While the above are basic requirements mentioned, the role may not be limited to only these listed.

What you need to have:

  • 3-6 years of prior work experience in insurance operations/general insurance
  • Graduate in any stream
  • Fair understanding of Insurance Broking business and dynamics
  • Good command over spoken and written English
  • Superior comprehension and articulation skills
  • Ability to prioritize and organise tasks, work within stiff timelines
  • Eye for detail and innovative mindset
  • Basic knowledge of MS Office
  • Willingness to learn and adapt to changes
  • Should be comfortable with 6.30am 3.30pm, 2.30pm 11.30pm and 6.30pm 3.30am

What makes you stand out:

  • Insurance certification from The Institutes, USA
  • Post-Graduation/Certificate Courses in Insurance
  • Any prior experience on any insurance process

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