VP Insurance Operations

2 weeks ago

Delhi NCR, India Dayworks Private Limited Full time ₹ 15,00,000 - ₹ 20,00,000 per year
Job Description

This role is for one of Weekday's clients

Min Experience: 20 years

Location: NCR

JobType: full-time


About the Role

We are hiring a seasoned and visionaryVice President Insurance Operationsfor one of our esteemed clients based in theDelhi NCR region. This strategic leadership role is tailored for professionals with20 years of deep domain experienceinProperty & Casualty Insurance Operations, particularly in managing large-scale delivery and operational teams catering toUK-based insurance clients.

As the VP Insurance Operations, you will be responsible for driving operational excellence, strengthening service delivery frameworks, and ensuring compliance with global insurance standards. You will work closely with senior stakeholders, both internal and client-side, to shape and execute a long-term strategy for growth and efficiency in insurance operations.

Key Responsibilities
  • Leadership & Strategy:Lead, mentor, and manage large, cross-functional operations teams focused on Property & Casualty insurance. Provide strategic direction and execution plans in alignment with organizational goals.
  • Client Engagement:Serve as the key liaison with UK-based clients, ensuring smooth communication, delivery success, and high customer satisfaction.
  • Operational Excellence:Oversee day-to-day operations ensuring SLAs, KPIs, and quality metrics are consistently met or exceeded.
  • Process Optimization:Identify opportunities for automation, standardization, and streamlining of insurance operations to enhance productivity and service levels.
  • Regulatory Compliance:Ensure adherence to insurance regulatory standards applicable to the UK insurance market. Maintain a strong governance model for audits, risk assessments, and compliance checks.
  • Innovation & Technology Enablement:Work closely with technology teams to introduce innovations in digital transformation, automation, and InsurTech solutions that can enhance business delivery.
  • Financial Accountability:Manage P&L responsibilities, budgeting, forecasting, and cost control to meet business objectives.
  • Talent Development:Drive performance management, succession planning, and skills development initiatives to build a future-ready operations team.
  • Stakeholder Management:Collaborate with internal teams, business heads, and external clients to align operational initiatives with strategic business goals.
Required Skills and Experience
  • Minimum20 years of experiencein Insurance Operations, with at least 10 years in senior leadership roles.
  • Extensive experience managingProperty & Casualty Insurance operations, especially for international clients (UK preferred).
  • Proven ability to lead large operations teams (500 FTEs) and scale delivery models across geographies.
  • Deep understanding of insurance operations workflows underwriting, claims, policy servicing, renewals, etc.
  • Strong knowledge of UK insurance compliance standards and operational regulations.
  • Excellent stakeholder management, communication, and client-facing skills.
  • Demonstrated success in transformation projects, BPO/ITO delivery, and process improvement programs.
Preferred Qualifications
  • Bachelor's degree required; MBA or equivalent preferred.
  • Exposure to working in global delivery environments, particularly in the UK insurance domain.
  • Experience with Six Sigma/Lean methodologies is a plus.

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