Customer Support Specialist- Arabic

2 weeks ago


Remote, India Gameberry Labs Full time ₹ 54,546 per year

Job Designation - Player Support Specialist

We at Gameberry Labs are seeking an ambitious individual for the Player Support team, who will own the entire support experience for Ludo STAR and Parchisi STAR.

Responsibilities:

-Define the Player Support Strategy for the company.

-Respond to players in a timely manner via email, tickets, and Play Store app store complaints, requests, and queries. Also, attend to Clubs moderation based on the set processes.

-Set up processes and build a world-class team to serve our players.

-Set goals and maintain high service levels & player satisfaction.

-Drive game improvements through analysis and reporting of game issues.

-Advocate player concerns and feedback to the wider development team.

-Mentor and coach a team of agents to adapt and grow with business needs.

Requirements

-2 Years supervising & leading customer care teams.

-High level of ownership and bias for action.

-Knowledge of best practices and CRM tools.

-Excellent verbal and written communication skills.

-Willing to work on weekends, Holidays, and night shifts.

-Need to know English, Hindi, and any other regional language.

-Ability to analyze support data.

Job Types: Full-time, Permanent

Pay: Up to ₹45,546.34 per month

Benefits:

  • Health insurance
  • Provident Fund
  • Work from home

Schedule:

  • Fixed shift
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Experience:

  • total work: 1 year (Preferred)

Work Location: Remote


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