Customer Relationship Manager

2 weeks ago

Remote, India Super Scholar Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Customer Relationship cum Business Development Manager (Remote)

Industry: Customer Service | Business Development | Client Management

Location: Remote – India-based candidates only

Working Hours: 10:30 AM – 7:30 PM IST, Monday to Saturday (full-time)

Note: Fluency in Arabic Speaking is mandatory.

About the Role

We are hiring a Customer Relationship cum Business Development Manager (Remote) to build long-term customer relationships and drive new business opportunities. This role is suited for professionals with experience in client servicing, customer support, account management, and B2B sales, especially in hospitality, retail, and international markets such as Dubai and the UAE.

Key Responsibilities

  • Develop and implement customer relationship management strategies to enhance client engagement and loyalty.
  • Conduct market research and business outreach to identify and acquire new clients.
  • Build and maintain relationships with hotels, wholesale, and retail clients in Dubai and other international markets.
  • Analyse customer feedback, data, and trends to identify areas for service improvement.
  • Collaborate with sales, marketing, and product teams to ensure smooth customer experiences.
  • Maintain accurate records of customer interactions, queries, and feedback in CRM systems.
  • Conduct regular follow-ups with clients to ensure satisfaction and retention.
  • Provide training and support to team members on customer service best practices.

Candidate Requirements

  • Education: Bachelor's degree in Business Administration, Marketing, or related field.
  • Languages: Excellent English communication (verbal & written) and fluency in Arabic (mandatory).
  • Experience: Proven background in customer service, client relationship management, account management, or B2B sales.
  • Strong knowledge of CRM tools and reporting systems.
  • Analytical and problem-solving skills with attention to detail.
  • Ability to manage client relationships across international markets.

Preferred Skills

  • Experience in client servicing for hospitality, retail, or export-import industries.
  • Prior experience working with international clients, especially UAE/Dubai markets.
  • Strong sales orientation with customer success focus.
  • Excellent follow-up, coordination, and negotiation skills.
  • High emotional intelligence and ability to handle client objections effectively.

Why Join Us?

  • 100% Remote (Work from Home) opportunity.
  • Exposure to international markets and global clients.
  • A stable, full-time role with growth opportunities.
  • Collaborative, performance-driven work culture.

Apply today if you are fluent in Arabic and passionate about building customer relationships while driving business development in global markets.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Application Question(s):

  • What is your current and expected CTC?
  • Do you have prior experience handling international clients, particularly from Dubai or the UAE market?
  • How many years have you worked in a client relationship, customer service, or business development role?
  • Do you have experience making cold calls and following up rigorously with clients across different time zones?
  • Do you have experience using CRM tools (like Zoho, Salesforce, HubSpot, etc.) to manage and track client interactions?
  • Are you fluent in Arabic Speaking?

Work Location: Remote

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