Customer Service Representative

2 weeks ago

Greater Kolkata Area, India preficia manpower services Full time ₹ 15,000 - ₹ 40,000 per year

Job Title: International Voice Process – Customer Support Executive (Kolkata, Salt Lake)About the Role

  • Entry-level full-time position, ideal for freshers (0–2 years experience).
  • Based in Salt Lake (Sector V), Kolkata, operating in an international voice/chat process.
  • In-office role (no work-from-home); rotational shifts (including night/Australian shifts).
  • Immediate joiners preferred.

Key Responsibilities

  • Handle customer inquiries via voice or chat mediums for international clients.
  • Ensure SLA adherence and provide prompt, professional, and courteous responses.
  • Document and track interactions, resolutions, and escalate when needed.
  • Coordinate closely with cross-functional teams for issue resolutions.

Required Qualifications & Skills

  • Educational requirement: minimum 12th Pass (higher secondary).
  • Strong proficiency in English (spoken and written); clear voice and accent.
  • Basic computer literacy—comfortable with navigating systems and data entry.
  • Excellent communication, adaptability, and customer handling skills.
  • Ready to work flexible hours and adhere to attendance, productivity guidelines.
  • Preferably local to Kolkata for ease of commuting.

Compensation & Benefits (Estimated)

  • Monthly in-hand salary ranging from ₹15,000 to ₹18000, depending on shift allowance and incentives (Indeed, Jobhai, AmbitionBox).
  • Additional perks may include meal facilities, commute support (e.g., cabs), performance incentives, and provident fund benefits (Indeed).

Why Salt Lake, Kolkata?

Sector V (Salt Lake) is the premier IT-ITeS hub in East India, housing numerous BPO and service-based operations. The area has extensive Grade-A infrastructure and excellent connectivity (Wikipedia).

Summary Table

Attribute Details
Location
Salt Lake (Sector V), Kolkata
Experience
Freshers (0–2 years)
Education
12th Pass minimum
Shifts
Rotational (incl. night/Australian)
Salary (In-hand)
₹15,000–₹40,000/month + incentives
Benefits
Meals, commute support, incentives If you'd like variations for non-voice roles, chat-based positions, or supervisory tracks (like Team Lead or MIS Associate), I'd be happy to draft those too. Just let me know what you're aiming for

  • Customer Service Representative

    7 days ago

    Kolkata, India Teleachievers e-services Pvt. Ltd Full time

    We are looking for a Customer Service Representative with a minimum 1 year experience in CSR to manage our customer queries and onboarding. Customer Service Representative duties include providing product/services information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and...

  • Customer Service Representative

    2 weeks ago

    Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,50,000

    Customer Service RepresentativeWe are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative.This role requires strong communication skills, patience, and a willingness to learn. As a fresher, you will be trained to handle customer queries, resolve issues, and ensure a positive customer...

  • Customer Service Representative

    7 days ago

    Kolkata, West Bengal, India beBeeProblemSolving Full time US$ 40,000 - US$ 80,000

    Customer Service Representative Opportunity">We are seeking a highly motivated and customer-focused individual to fill a Customer Service Representative role. In this position, you will serve as the first point of contact for our customers, responsible for delivering exceptional service, resolving issues, and ensuring a positive customer experience across...

  • Customer Service Representative

    4 days ago

    Kolkata, West Bengal, India beBeeCustomerService Full time ₹ 1,60,000 - ₹ 1,96,000

    Customer Service RepresentativeWe are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. This role involves handling inbound voice-based customer interactions, resolving queries, and delivering exceptional service with professionalism.Key Responsibilities:Manage customer calls, emails, and chats in...

  • Customer Service Representative

    1 week ago

    Kolkata, West Bengal, India Teleperformance (TP) Full time ₹ 2,76,000 - ₹ 28,00,000 per year

    Job Title: Customer Service Representative - International E-commerce (Chat&Voice)Location: KolkataWorking days: 5.5days (24x7 rotational shifts)Job Description:We are hiring "Customer Service Representative" to support a leading "International E-commerce brand". The role involves handling customer queries and concerns through "Chat & Voice."Key...

  • Customer Service Representative

    2 days ago

    Kolkata, India Crescentek Full time

    We are urgently looking for some **experienced** Customer Service Representatives. **WORK FROM HOME** **CANDIDATES FROM KOLKATA WILL BE GIVEN PRIORITY** **NIGHT SHIFT - US SHIFT STARTING FROM 8PM** **EXPERIENCE : 3 - 4 YEARS IN INTERNATIONAL CUSTOMER SERVICE** - Providing support to our international clients. - Taking care of inbound calls. - Assessing...

  • Customer Service Representative

    7 days ago

    Kolkata, West Bengal, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 7,50,000

    Job SummaryWe are seeking a skilled Customer Service Representative to provide exceptional customer service and support.Key Responsibilities:Respond to customer inquiries via phone, email, or chat.Efficiently resolve customer issues and document interactions.Provide product information and assist with navigation.Collaborate with teams for issue escalation...

  • Field Marketing Representative

    4 days ago

    Greater Kolkata Area, India The Dentique Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionThe Dentique is one of the most advanced dental clinics in Kolkata. At The Dentique, a dedicated and qualified team of doctors works under his guidance to provide excellent patient care. Located centrally in Kolkata's Park Street Area.Role DescriptionThis is a full-time, on-site role for a Field Marketing Representative at The Dentique,...

  • Customer Service Representative

    3 days ago

    Kolkata, India NIIT Full time

    Exciting Opportunity for Freshers and Graduates: Join Our Night Shift Customer Service TeamJoin NIIT as a Customer Service Representative!Location: Sector V, Salt Lake, KolkataShift: Night Shift (one-way cab support)About UsNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The...

  • Customer Service Representative

    1 week ago

    Kolkata, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...