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Team Lead

2 weeks ago

Bengaluru, Karnataka, India Infosys Full time ₹ 1,04,000 - ₹ 1,30,878 per year
Key Responsibilities:
  • Collect data and perform analysis of telecom billing inventory and contractual information
  • Analyze telecommunications information including invoices contracts usage reports inventory data and CSRs to determine expenses and savings that may be achieved
  • Compile Client Telecom Inventory contract pricing and invoice pricing
  • Perform detailed audits of telecom invoices to identify discrepancies and billing errors
  • Resolve escalated billing disputes and service issues
  • Design and implement telecom cost optimization strategies
  • Maintain accurate telecom inventory including mobile devices lines and services
  • Support IMACD requests coordinate Installations Moves Adds Changes and Deletions
  • Oversee IMACD lifecycle and ensure compliance with governance policies
  • Use ServiceNow to manage service requests incidents and change tickets
  • Maintain accurate telecom inventory and Configuration Items CI in CMDB
  • Manage CI lifecycle and ensure CMDB accuracy and integrity
  • Track provisioning status and ensure timely execution of service orders
  • Support catalog updates for telecom services in ServiceNow or other client tools
  • Define and maintain telecom service catalog entries in ServiceNow
  • Assist in onboarding new vendors and updating vendor profiles
  • Drive new vendor setup processes including documentation compliance checks and system onboarding
Preferred Skills:

Telecom Expense Management