Application Monitoring Support Professional

2 weeks ago

Chennai Mumbai Pune, India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location :: Plano TX- (5 Days onsite & 24x7 Rotational)

Shift :- Rotational (Shift 1 (8 AM 5 PM), Shift 2 (4 PM 1 AM), Shift 3 (12 AM 9 AM)) also on weekend

Buy Rate : $35 /hr. on C2C + Shift Allowances for 2nd & 3rd shift

Required Skills

We are seeking a dedicated and skilled professional to join our team as an Application Monitoring Support Specialist. The ideal candidate will have experience in production support for Java-based applications and a strong familiarity with monitoring tools such as Dynatrace, Splunk, ServiceNow, and others. This role involves ensuring the stability, availability, and performance of critical business applications, identifying and resolving issues, and proactively monitoring system health.

Key Responsibilities:

Application Monitoring & Troubleshooting:

  • Monitor Java-based applications using tools such as Dynatrace, Splunk, and other monitoring solutions to ensure optimal performance and availability.
  • Investigate, diagnose, and resolve production issues in a timely manner, minimizing impact on business operations.

Incident Management:

  • Respond to incidents and service requests logged in ServiceNow or similar ITSM tools.
  • Perform root cause analysis and provide recommendations to prevent recurrence of issues.

Proactive System Health Checks:

  • Set up and maintain monitoring dashboards, alerts, and reports to proactively identify potential issues.
  • Ensure adherence to SLAs and proactively communicate updates to stakeholders.

Collaboration & Communication:

  • Collaborate with development, infrastructure, and other support teams to resolve application-related issues.
  • Provide clear and concise communication to stakeholders regarding system health, incidents, and resolutions.

Continuous Improvement:

  • Identify opportunities to enhance monitoring processes and tools to improve efficiency and reliability.
  • Participate in post-incident reviews and contribute to knowledge base documentation.

Required Skills & Experience:

  • Bachelors degree in Computer Science, Information Technology, or a related field.
  • 2-4 years of experience in application monitoring and production support roles.
  • Certifications in relevant tools (e.g., Dynatrace, Splunk) or ITIL framework are a plus.
  • Hands-on experience in production support for Java-based applications.
  • Familiarity with monitoring tools such as Dynatrace, Splunk, AppDynamics, or similar platforms.
  • Knowledge of ITSM tools like ServiceNow for incident and ticket management.
  • Strong analytical and troubleshooting skills to quickly identify and resolve application issues.
  • Ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
  • Basic understanding of databases and SQL queries.
  • Awareness of cloud platforms and containerized environments (e.g., AWS, Kubernetes) is a plus.

  • Professional, Application Support

    1 week ago

    Chennai, India Fiserv Full time

    Our software engineers at Fiserv bring an open and creative mindset to a global team developing mobile applications, user interfaces and much more to deliver industry-leading financial services technologies to our clients. Our talented technology team members solve challenging problems quickly and with quality. We're seeking individuals who can create...

  • Professional, Application Support

    1 week ago

    Chennai, India Fiserv Full time

    Our software engineers at Fiserv bring an open and creative mindset to a global team developing mobile applications, user interfaces and much more to deliver industry-leading financial services technologies to our clients. Our talented technology team members solve challenging problems quickly and with quality. We're seeking individuals who can create...

  • [Urgent] Professional, Application Support

    1 week ago

    Chennai, India Fiserv Full time

    Job Description Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your...

  • Application Monitoring

    4 days ago

    Mumbai, India AVP HR Solutions Full time

    Experience 1- 3 years in Monitoring tool - Pure Monitoring role - Monitoring Role experience in any monitoring tools like Control M, grafana, splunk, jira, Dynatrace, AppDynamics, Nagios etc mandatory Banking domain is required - Notice period - 0-30 days - Mandatory Qualifications - Only Graduate in Be/b.tech in Computers, BCA, MCA, BSC.it, - Model -...

  • Application Support Technology Lead Analyst

    4 days ago

    Chennai, Tamil Nadu, India Professional Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The release automation engineer must be able to automate and manage the software release process, building and maintaining CI/CD pipelines, scripting deployments, and ensuring software deployments are efficient and reliable. Key responsibilities include collaborating with Application teams, product engineering and operations teams, troubleshooting release...

  • Application Monitoring

    2 weeks ago

    Chennai, India Integrated Personnel Services Private Limited Full time

    Job Description - About Us - Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies that exactly matching to the client’s requirements. IPS Groups customer centric orientation in providing complete HR...

  • Professional - Application Support

    3 weeks ago

    Chennai, India Fiserv Full time

    Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit...

  • Professional - Application Support

    2 days ago

    Chennai, Tamil Nadu, India Fiserv Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Calling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...

  • Application production support Professional

    3 weeks ago

    Mumbai, India BNP Paribas Full time

    Position Purpose Application production support BNPP Cardif Japan The Application Production Support guarantees application production for both technical and functional support. He/she ensures that the service is maintained in operational condition. He/she ensures the smooth running of the processes (batch processing, transfer, etc.) and the proper...

  • Application production support Professional

    2 weeks ago

    Mumbai, Maharashtra, India BNP Paribas Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position PurposeApplication production support BNPP Cardif JapanThe Application Production Support guarantees application production for both technical and functional support. He/she ensures that the service is maintained in operational condition. He/she ensures the smooth running of the processes (batch processing, transfer, etc.) and the proper functioning...