Hiring For International Voice Process

5 days ago

Gurgaon, Haryana, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Customer Service Representative for Gurgaon Location

We are looking for Voice Process - Inbound (International) who has prior experience in international voice process. Freshers are also welcome with excellent communication skills

Job Location: Gurgaon

5 Days Work from Office (Both side transport)

Work Experience

0-30 months

Job Description:

  • Customer service through calls.
  • Ensure timely and accurate service delivery at defined productivity levels.
  • Build client and domain knowledge to be able to deliver resolution in the first conversation.
  • Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
  • Maintain internal and client level delivery quality on calls, chats and email conversations.
  • Adhere to customer service attendance and accountability policies.
  • Execute issue / query resolution and ensure proper documentation and follow-up.
  • Identify, share and support operational improvements.

Relevant Experience

  • Excellent communication skills.
  • Should be flexible to work in rotational shifts.
  • Proficient in computer usage and basic knowledge of MS Office.
  • Defined career roadmap that offers growth opportunities.
  • Performance based incentive program.
  • Investment in talent development and skills enhancement.
  • Work life balance with any 5-day work week.
  • Collaborative environment with best-in-class professionals.

Category

International customer service Voice

Working Conditions

Flexibility to work in 24*5 shifts (5 days working)

Education Skills

  • Graduate in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.)
  • Full time MBA, BE, and B.Tech graduates should have minimum 6 months of BPO experience

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