is hiring For international Voice Process

4 days ago

Gurgaon, Haryana, India Wipro Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Looking for Voice Process Associates for Gurgaon Location

Work location : Gurgaon sector 48, candor tech space

  1. Exp: 0-3 Years (Freshers are also welcome)
  2. Voice Process
  3. Night Shift only (Both side cab available)

Role & responsibilities

  • Customer Service through calls, Chats & emails
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
  • To strive to create a healthy and fun filled Environment in the team
  • Display interpersonal skills in handling the day-to-day operations on the floor
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Identify, share and support operational improvements

Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.

Education Eligibility:

  • Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)
  • Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.

Note : Looking for immediate joiners or who can join within 10-15 days

Please share your Resume on below mail ID. -

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