PT Customer Service Representative

Department

Finance

Affiliation

Non-Union

Compensation Range

$ $33.48

Job Summary

Reporting to the Manager of Taxation, the Parttime Customer Service Representative is responsible for timely and accurate processing of payments received at the front counter and through the mail, as well as providing excellent customer service to internal and external customers, including taxpayers. This position is knowledgeable in general and detailed information on taxation and property assessment and is able to effectively handle customer complaints.

Job Duties Include

The responsibilities and duties of this position include but are not limited to:

• Accepts and processes taxation and account receivable payments and other Town revenues received by mail and drop box using both JD Edwards and VTAX

• Updates taxpayer accounts and issue receipts 

• Provides statement of accounts and duplicate receipts as requested

• Balances cash receipt totals to control report daily to ensure data entry accuracy 

• Provides prompt, accurate responses to customers, departments, and lawyer inquiries related to taxation issues, assessment etc., both at counter and on phone

• Provides assistance to the general public including referring them to appropriate departments or other levels of government as needed

• Ensures timely and accurate responses to requests from mortgage companies on arrears or balances of tax accounts

• Updates information in regards to any mortgage company and mortgage number changes, additions and deletions into the VTAX database

• Receives and enters all tax adjustments ensuring proper authorizations are obtained

• Receives postdated cheques, reviews for accuracy, posts in VTAX for appropriate date and files in appropriate date

• Maintains database of new and pulled cheques to ensure all information is up to date

• Other administrative duties or special projects assigned by Manager of Taxation

Qualifications/Skills

• Minimum Grade 12 high school diploma

• Two years' experience in a computerized, municipal environment (preferably in taxation) performing high volume processing of payments (cash, cheques and debit)

• High level of accuracy and attention to detail required for data entry and review of data entry

• Ability to work in a fast-paced environment with strict adherence to the established daily cash receipting policies and procedures

• Working knowledge and technical skills working with Microsoft Excel

• Strong communication skills both written and verbal

• Excellent customer service skills

What is Offered to Staff

• Compensation: We offer competitive pay that reflects the responsibilities of the position.

• Hours of Work: This is a non-union position that works 24 hours per week.   The hours of work are Monday to Thursday from 9:30 a.m. – 2:30 p.m. and Friday from 10:00 a.m. – 2:00 p.m. Please note this position will be required to work full time hours (Monday to Friday from 8:30 a.m. to 4:30 p.m.) during tax due weeks and during peak vacation periods, up to 20 weeks per year.

• Town Perks: The Town offers part-time staff access to an Employee & Family Service Program, Health & Wellness Program, Town of Ajax Fitness Centre membership and a defined pension plan (OMERS pension).

How to Apply

If this opportunity matches your interest and experience, please click the "Apply" button above and apply by 11:59 p.m. on the closing date:

December 7, 2025

Are you a current Town of Ajax employee?

If you are a current Town of Ajax, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.

Equal Opportunity Employer

The Town of Ajax is committed to employment equity and building a workplace where all employees feel valued, respected and supported. We welcome applications from candidates of all backgrounds, especially those who have been historically excluded, including Black and Indigenous people, racialized communities, disabled persons, 2SLGBTQIA+ individuals, and others facing systemic inequities. If selected for an interview, you will be provided with an opportunity to indicate your access needs. We are committed to ensuring an accessible and respectful hiring process.

If you would like to request content in an alternate format, please contact Human Resources by emailing

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.

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