senior crm

7 hours ago

Bara Bazar Kolkata West Bengal, India R K STUDIO Full time ₹ 4,50,000 - ₹ 6,00,000 per year

Responsibilities

  • Manage and optimize CRM systems for effective customer data management.
  • Analyze customer data to enhance segmentation and targeting strategies.
  • Design and execute CRM campaigns to improve customer engagement.
  • Monitor and report on the effectiveness of CRM campaigns.
  • Collaborate with marketing, sales, and customer service teams to ensure a unified approach.
  • Develop and implement strategies to improve customer loyalty and retention.
  • Provide support and training to staff on CRM software and processes.
  • Stay updated with CRM trends and technologies to recommend improvements.

Qualifications

  • Bachelor's degree in Marketing, Business or a related field.
  • Experience with CRM software such as Salesforce, or HubSpot.
  • Strong analytical skills with the ability to interpret complex data.
  • Excellent communication and interpersonal skills.
  • Proven track record of developing and executing successful CRM campaigns.
  • Attention to detail and strong organizational skills.
  • Ability to work collaboratively in a team environment.

Skills

  • CRM Software (Salesforce, HubSpot)
  • Data Analysis
  • Campaign Management
  • Customer Segmentation
  • Communication Skills
  • Project Management
  • Microsoft Excel
  • Marketing Strategies
  • Expert in customer service

Job Type: Full-time

Pay: ₹35, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Work Location: In person

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