Customer Relationship Management Executive

4 days ago

Yelahanka, Karnataka, India Diligent Corp Full time US$ 50,000 - US$ 90,000 per year

Company Description

Diligent Corp, established in May 2018, is a premier real estate consulting firm based in Bangalore. As a trusted property consultant, the company collaborates with top developers and renowned partners for home loans and interior design solutions. Diligent Corp is dedicated to fostering professional and personal relationships, enabling growth and expanding its network across India and globally, including services tailored for Non-Resident Indians (NRIs). With a focus on providing unbiased property reviews and insightful analysis, the company specializes in residential property, home loan assistance, and home decor and interiors.

Role Description

We are looking for an experienced CRM Executive for an on-site, full-time position based in Bengaluru North. The CRM Executive will be responsible for fostering customer relationships, managing customer queries, ensuring customer retention, and enhancing the overall customer experience. Additional responsibilities include analyzing customer feedback, coordinating with the sales team, and ensuring smooth execution of post-sales activities. The role requires a proactive approach to address customer needs and ensure their satisfaction.

Qualifications

  • Strong analytical skills with the ability to evaluate customer feedback and data effectively
  • Proficiency in customer retention strategies and enhancing customer experience
  • Effective communication skills and the ability to address client needs professionally
  • Experience and skills in sales to support the business development team
  • Proven ability to build and maintain long-lasting customer relationships
  • Proficiency in CRM tools and systems is advantageous
  • A bachelor's degree in Business Administration, Marketing, or a related field is preferred

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