Assistant Floor Manager
14 hours ago
Job Title: Floor Manager
Location: Mall Office (FEC Department)
Reports To: Operations Manager
Job Overview
We are looking for a Floor Manager to handle daily floor operations, supervise staff, ensure a smooth customer experience, and maintain operational standards. The role includes monitoring day-to-day activities, ensuring compliance, resolving issues, and coordinating with internal departments for efficient workflow.
Key Responsibilities
- Oversee and manage daily floor operations
- Supervise, guide, and support floor staff
- Ensure excellent customer service and handle escalations
- Monitor floor activities and maintain service standards
- Coordinate with Security, Finance, and other departments
- Maintain a clean, safe, and organized work environment
- Prepare operational reports and documentation
- Conduct staff meetings and support training activities
- Review floor performance and suggest improvements
- Ensure adherence to company policies and procedures
Requirements
- Graduate in any discipline
- 3–4 years of experience in Operations / Retail / Hospitality / Facility Management / Customer Service
- Strong communication & interpersonal skills
- Proficiency in MS Office (Excel required)
- Ability to multitask and work under pressure
- Strong leadership and team-management skills
- Excellent problem-solving and decision-making ability
- Age: 30+
Job Types: Full-time, Permanent
Pay: ₹12, ₹25,493.90 per month
Benefits:
- Provident Fund
Application Question(s):
- Do you have experience in Floor management?
Work Location: On the road
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