Trade Floor Support

1 week ago

Mumbai, Maharashtra, India HP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

Candidate must have knowledge on below.

  • Supporting Trader workstations, virtual desktops, laptops, mobiles, and dealer board turrets.
  • Support Disaster recovery site, ensuring correct state of readiness.
  • Asset inventory management, ensuring reporting tools updated for off network devices.
  • Ability to priorities in a demanding environment with multiple deliverables.
  • Provide customers with training and advice on Trader related technologies and transformations.
  • Perform IMAC activities as part of the IT service offering.
  • Utilize Service Now to document and track all service calls.
  • Provide written documentation, updates, and root cause analysis on IT issues to management as required.
  • Create knowledge articles for newly discovered issues.
  • Provide start of day and end of day health checks
  • Provide feedback on potential issues or concerns to mitigate future risks.
  • Shift pattern hours of coverage 7:30 hrs. to 20:00 hrs
  • Ability to provide outstanding customer service and support.
  • Ability to use discretion to determine most urgent matters that needs their attention, depending on their knowledge of the business impact of the issue/request.
  • Ability to maintain composure and customer focus in high pressure situations.
  • Ability to troubleshoot and remediate complex issues in trading floor systems, the Service Management Analyst in Local Services analyses and modifies the computers operating systems and applications to meet specific user specifications, documenting such changes for others to replicate.
  • Ability to work independently, while engaging and supporting the overall team.
  • Ability to use their expertise and analysis techniques and procedures, to aid in the determination of appropriate desktop hardware and system functional specifications.
  • Minimum 5 + years of experience in customer service/support, client services, production support or technical support role
  • Previous experience supporting investment banking clients / trade floor clients.
  • Should have knowledge of BT dealer board and Zoom room VC technologies.
  • Knowledge of market data products such as Bloomberg, Eikon, ICAP istream, Cogencis, FXT
  • Knowledge of regulatory applications such as CCIL suite of applications, Ekuber, CCIL report browser, NG RTGS, NSE, NSDL

Key Qualifications and Requirements

Candidate should be Graduate and should possess technical certifications & courses.

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