High Touch Operations Manager

1 day ago

Navi Mumbai, Maharashtra, India Neev Full time ₹ 1,50,000 - ₹ 2,00,000 per year

Job Description – High Touch Operations Manager (HTOM) – DC + AI Framework
Location:
Navi Mumbai

Role Overview
We are seeking an experienced
High Touch Operations Manager (HTOM)
with strong knowledge of
Data Center (DC) environments and AI/ML frameworks
. The role requires expertise in managing GPU-based infrastructures, optimizing AI workloads, and ensuring operational efficiency across networking, compute, and application layers. The HTOM will act as a key customer interface, driving proactive support, incident management, and collaboration with Cisco's engineering and support teams.

Key Responsibilities

  • Oversee and manage GPU-based server infrastructures and optimize AI/ML workloads.
  • Maintain and manage existing systems, including hardware and software updates.
  • Identify and document performance bottlenecks with actionable improvement reports.
  • Troubleshoot and resolve complex issues spanning networking, compute, and AI applications.
  • Present daily/weekly updates and performance reports to customers and internal management.
  • Participate in weekly case reviews with client support and engineering teams.
  • Prepare incident summaries and RCA reports for catastrophic events and present them to customers.
  • Collaborate with application teams, business units, and cross-functional technical domains.
  • Stay updated with industry advancements and cutting-edge DC/AI technologies.

Required Skills & Competencies

  • Strong problem-solving skills to expedite resolution of critical issues.
  • Ability to minimize operational inefficiencies by reducing redundant efforts.
  • Skilled at improving IT staff productivity, efficiency, and proficiency.
  • Risk management expertise to mitigate vulnerabilities in network and infrastructure operations.
  • Strong customer focus, communication, and presentation skills.
  • Ability to work independently with minimal supervision.
  • Excellent teamwork and collaboration skills across multiple stakeholders.
  • Logical and detail-oriented approach to problem solving and incident management.

Skills: operations,server infrastructure,customer,ml,framework,management,incident handling,gpgpu,dc,collaboration

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