Operations Manager

1 week ago

Navi Mumbai, Maharashtra, India Waterfront Experience Pvt Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Department: Operations

Reports to: Senior Management

Role Overview:

The Operations Manager will be responsible for the end-to-end management of the water terminal jetty at Navi Mumbai, including ferry transportation services, flamingo sightseeing tours, and F&B counters. The role demands strong operational oversight, people management, compliance with safety and maritime regulations, and delivering a seamless customer experience.

Key Responsibilities:

1. Terminal & Ferry Operations

  • Oversee daily operations of the water terminal jetty, ensuring smooth boarding, departures, and arrivals.
  • Manage ferry schedules, ticketing, and passenger flow to maximise efficiency and safety.
  • Coordinate with ferry operators, boat crew, and logistics teams for reliable service delivery.
  • Ensure compliance with all maritime, port, and safety regulations.

2. Flamingo Sightseeing Tours

  • Manage and coordinate seasonal flamingo tours, ensuring boats are operated safely and on schedule.
  • Promote sustainable practices and environmental awareness among staff and visitors to ensure safety and enhance tour experiences.

3. Food & Beverage Operations

  • Oversee the functioning of F&B counters, ensuring hygiene, quality, and customer satisfaction.
  • Work with vendors to manage supplies, stock, and customer service standards.
  • Monitor sales, revenue, and customer feedback to optimise offerings.

4. Customer Experience & Service Quality

  • Ensure a high standard of customer service across all touch points.
  • Handle customer queries, complaints, and feedback promptly and effectively.
  • Implement systems for continuous improvement in service delivery.

5. People & Vendor Management

  • Lead, train, and manage jetty staff, including ticketing, operations, F&B, and support teams.
  • Coordinate with external stakeholders, including service providers and local authorities.
  • Monitor vendor performance and ensure compliance with agreed terms.

6. Financial & Administrative Oversight

  • Monitor budgets, expenses, and revenues for ferry, tour, and F&B operations.
  • Prepare periodic reports on operational performance and financial outcomes.
  • Ensure timely submission of compliance reports and adherence to CIDCO guidelines.

Qualifications & Skills:

  • Bachelors degree in Hospitality, Tourism, Maritime Operations, or Business Administration
  • 812 years of experience in operations management, preferably in maritime, hospitality, or transport sectors.
  • Strong leadership, team management, and interpersonal skills.
  • Knowledge of maritime safety regulations and environmental sustainability practices.
  • Financial acumen with the ability to manage budgets and optimize revenue.
  • Excellent problem-solving and crisis management skills.
  • Passion for tourism, eco-tourism, and customer experience.

Key Competencies:

  • Operational Excellence
  • Customer-Centric Approach
  • Safety & Compliance Mindset
  • Team Leadership & Training
  • Vendor & Stakeholder Management
  • Strategic Planning & Execution

Disclaimer :

This job description outlines the general nature and key responsibilities of the role. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications associated with the position. The scope of work may be modified from time to time to meet organisational needs and operational requirements.

  • AVP, Investment Operations

    2 weeks ago

    Mumbai, Maharashtra, India Ares Operations Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Ares is looking for an AVP to join the Mumbai Investment Operations team. The ideal candidate would have experience working in loan servicing. Serve as primary escalation contact and day to day manager for the loan operations team in Mumbai.

  • Manager - Operations

    4 days ago

    Navi Mumbai, Maharashtra, India Sciative Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Responsibilities: Team Leadership and Development: Lead, mentor, and manage a diverse operations team to achieve performance goals. Foster a collaborative and high-performing work culture. Conduct regular performance reviews and provide constructive feedback. Client Interaction and Relationship Management Serve as the primary point of contact for...

  • Operations Manager

    6 days ago

    Navi Mumbai, Maharashtra, India KINGS OCEAN MARINE SERVICES PVT LTD Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    We're Hiring – Operations Manager (Shipping / Marine Industry)Kings Ocean Marine Services, aGlobal Ship Inspection Consultancybased inNavi Mumbai, India, has been providing trusted marine and technical services worldwidesince 2005.We are seeking an experienced and dynamicOperations Managerto join our team and lead our global marine...

  • Operations Manager

    2 weeks ago

    Navi Mumbai, Maharashtra, India Edgistify Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Lead end-to-end warehouse operations, ensuring smooth inward, outward, inventory control, audits, and client coordination. Drive process improvements, MIS reporting, team management, and operational excellence across multiple client accounts. Required Candidate profileExperienced in warehouse operations, inventory control, client management, and team...

  • Operations Manager

    6 days ago

    Navi Mumbai, Maharashtra, India Tata Consultancy Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    TCS hiring for Operation Manager (Process/VBT Operation) @ Mumbai locationRole: Operation ManagerLocation: MumbaiExp Range: YrsSkill Required:Must Have5+ years of experience in handling teams (operations, deliveries, skills development, process improvements, recruitment, training, mentoring, contracts, budget estimations)Excellent written and verbal...

  • Operations Manager

    2 weeks ago

    Navi Mumbai, Maharashtra, India EMBRACE EARTH TRAVELS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Travel Business Operations SpecialistLocation: Vashi , Navi MumbaiEmployment Type: Full TimeAbout Us:Embrace Earth Travels is a dynamic and customer-focused travel company committed to delivering exceptional travel experiences. We specialize in [e.g., luxury travel, corporate travel, group Study tours,Holiday Bookings , etc.] and pride ourselves...

  • Operations Manager

    1 week ago

    Navi Mumbai, Maharashtra, India Job Proffer Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Facade Mfg Company is looking for an Operations Manager for factory @ Mahape (Exp must be in Aluminium, UPVC or Facade Fabrication) Operations ManagementTeam Leadership & DevelopmentCompliance, Quality & SafetyProcess Improvement & Efficiency . Required Candidate profileExp must be in aluminium, UPVC, or faade fabrication industryShould have managed...

  • Operations Manager

    2 weeks ago

    Navi Mumbai, Maharashtra, India Aseup Consultancy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    2 years in a Operations Manager role, managing Voice Customer service operationsoverall 7+ years of ExperienceNeeds to be high on responsibility.Experience required with inbound Customer Service experience Required Candidate profileGraduation is any disciplineExcellent communication (written and verbal) and interpersonal skills.Domestic Voice Customer...

  • Operations Manager

    2 weeks ago

    Navi Mumbai, Maharashtra, India PES Hr Services Full time ₹ 8,33,333 - ₹ 25,00,000 per year

    Operations Manager role for Telecom Domain. Only diversity candidates to be considered.Candidates should be from BPO/BPM BackgroundTelecom background experience is Preferred Total Experience - 10+yrs Relevant Experience - 1+ yrs (Manager on paper) Required Candidate profileShifts - US (24x7) Handling AM's & TL's International Voice Exp having Outbound...

  • Operations Manager

    2 weeks ago

    Navi Mumbai, Maharashtra, India Hexaware Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job descriptionOpening_ Manager Operations_ Navi MumbaiMinimum 2-year experience as an Operations Manager Voice Experience is mandatory.Overall experience of Minimum of 10+ year in BPO voice program from premium contact centers is required.Should have experience in managing team performance.Effective monitoring of champions and providing instant feedback on...